NHS
GP Receptionist
This job is now closed
Job Description
- Req#: A4601-26-0002?language=en&page=18&sort=publicationDateDesc
- Experience of working with the general public.
- Experience with Customer Service
- Experience of working within a Receptionist position
- Experience of working in General Practice preferred by not essential
- Good standard of Education
- GCSE Mathematics and English - Grade C or above
- AMSPAR Reception Certificate
- NVQ II in Customer Care
- CLAIT Qualification
- Experience of working with the general public.
- Experience with Customer Service
- Experience of working within a Receptionist position
- Experience of working in General Practice preferred by not essential
- Good standard of Education
- GCSE Mathematics and English - Grade C or above
- AMSPAR Reception Certificate
- NVQ II in Customer Care
- CLAIT Qualification
Job summary
** Due to unsuccessful recruitment, this position has been re-advertised ** Previous applicants need not reapply **
Roundwood Surgery are looking to expand their reception team with an exciting opportunity for an Experienced Medical Receptionist to join our friendly GP Practice whose main site is in Mansfield and a branch surgery site at Forest Town.
Experience of General Practice or NHS work is highly desirable, but not essential as training will be provided to a suitable candidate.
The role of the Experienced Medical Receptionist role can at times, be very demanding so we are looking for someone who is confident, has excellent communication skills, is highly organised and good at multi-tasking.
We are flexible with working hours for the right candidate with the possibility to look at part-time, full-time or a job share.
Our operational hours are: Monday to Friday 7.45am to 6.30pm with a rota system to cover extended hours (currently Tuesday evenings until 8pm).
Main duties of the job
The main purpose of the role is to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Book / cancel / rearrange Doctors, Nurses and Other Health Care professionals appointments in line with the agreed practice policy.
Support the practice with the administrative duties required, including, issuing of repeat prescriptions, emails, tasks, workflow, SARs request, private medical paperwork and any supportive duties as and when required.
About us
We value our team offering a friendly environment in which to work, with other enthusiastic members who understand Primary Care demands. Encouraging each team member to be focused having ownership, engagement and responsibilities to ensure support and efficiency for achievement.
13,600 registered patients, 5 GP Partners, 2 salaried GPs and as a training practice we have several GP Registrars and Foundation Doctors
Details
Date posted
06 February 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time, Part-time, Job share
Reference number
A4601-26-0002
Job locations
Wood Street
Mansfield
Nottinghamshire
NG18 1QQ
Roundwood Surgery
47 Ellesmere Road
Forest Town
Mansfield
Nottinghamshire
NG19 0EG
Job descriptionJob description
Job responsibilities
The duties and responsibilities to be undertaken by members of the Practice team may include any or all of the items in the following list:
1. Ensure and effective and efficient Reception service is provided to patients and any other visitors to the Practice.
2. Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
3. Deal with all general enquiries, explain procedures and make new/follow up appointments.
4. Using your own judgment and communication skills ensure that patients with no prior appointment but who need an urgent appointment are seen in a logical and non-disruptive manner.
5. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring all procedures are completed.
6. Receive and make telephone calls as required. Divert/Transfer calls, take messages and ensure accuracy of detail and prompt delivery of information to the correct department/team member.
7. All home visit requests are to be added to the On Call Dr rota promptly.
8. Process and action repeat prescription requests in accordance with Practice guidelines and ensure that they are ready for collection by the patient within 48 hours, using the clinical software.
9. To uphold and abide by the Practice Policy, requirements to support patient service delivery and to assist in the distribution of relevant Practice leaflets, booklets, health promotion questionnaires to patients.
10. Advise patients and take payment of relevant charges for private (non GMS) services and provide admin support for the generation of medical reports.
11. Computer data entry/data allocation and collation. Processing and recording information in accordance with Practice procedures.
12. Scanning of relevant documentation to be work flowed for appropriate action.
13. Ensure all George Lloyd files are stored in alphabetical order within the filing system.
14. Ensure all new patient registrations are actioned promptly and entered onto the clinical software accurately to prevent duplicate records.
15. Use of Microsoft, to support the Practice and non-clinical teams with Word / Excel/ Along with filing, photocopying and scanning.
16. Ensure Reception and Waiting Room is kept neat and tidy.
17. Adhering to the Start and End of Day process.
18. Undertake any additional duties as required by the Practice and appropriate to the Reception role.
This list is not exhaustive and you will be expected to perform different tasks as necessitated by your changing role within the Practice and the overall business objectives of the Practice.
Job responsibilities
The duties and responsibilities to be undertaken by members of the Practice team may include any or all of the items in the following list:
1. Ensure and effective and efficient Reception service is provided to patients and any other visitors to the Practice.
2. Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
3. Deal with all general enquiries, explain procedures and make new/follow up appointments.
4. Using your own judgment and communication skills ensure that patients with no prior appointment but who need an urgent appointment are seen in a logical and non-disruptive manner.
5. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring all procedures are completed.
6. Receive and make telephone calls as required. Divert/Transfer calls, take messages and ensure accuracy of detail and prompt delivery of information to the correct department/team member.
7. All home visit requests are to be added to the On Call Dr rota promptly.
8. Process and action repeat prescription requests in accordance with Practice guidelines and ensure that they are ready for collection by the patient within 48 hours, using the clinical software.
9. To uphold and abide by the Practice Policy, requirements to support patient service delivery and to assist in the distribution of relevant Practice leaflets, booklets, health promotion questionnaires to patients.
10. Advise patients and take payment of relevant charges for private (non GMS) services and provide admin support for the generation of medical reports.
11. Computer data entry/data allocation and collation. Processing and recording information in accordance with Practice procedures.
12. Scanning of relevant documentation to be work flowed for appropriate action.
13. Ensure all George Lloyd files are stored in alphabetical order within the filing system.
14. Ensure all new patient registrations are actioned promptly and entered onto the clinical software accurately to prevent duplicate records.
15. Use of Microsoft, to support the Practice and non-clinical teams with Word / Excel/ Along with filing, photocopying and scanning.
16. Ensure Reception and Waiting Room is kept neat and tidy.
17. Adhering to the Start and End of Day process.
18. Undertake any additional duties as required by the Practice and appropriate to the Reception role.
This list is not exhaustive and you will be expected to perform different tasks as necessitated by your changing role within the Practice and the overall business objectives of the Practice.
Person SpecificationPerson Specification
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Employer details
Employer name
Roundwood Surgery
Address
Wood Street
Mansfield
Nottinghamshire
NG18 1QQ
Employer's website
Employer details
Employer name
Roundwood Surgery
Address
Wood Street
Mansfield
Nottinghamshire
NG18 1QQ
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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