• Job Description

  Req#: 9124

  BSH Home Appliances Corporation – Top Employer US 2024

  Tomorrow is our home.

  At BSH, People Matter. Bring your unique skills, capabilities, and experiences to our dynamic teams where your contributions will drive our innovation culture. We strive to be a workplace that values people and supports opportunities for continuous professional and personal growth. As a leading manufacturer of home appliance brands Bosch, Gaggenau, and Thermador, we prioritize having a consumer centric mindset and creating positive experiences for the consumer throughout all interactions with our products and services. Join us now and give your career a home. You Belong Here.

  Head of Exp and Design Centers

  Irvine, CA/ Full-time

  Your responsibilities

  The Head of EDCs owns the U.S. Experience & Design Centers, based in Irvine, CA, and is accountable for delivering a world-class showroom network that drives brand elevation, sales growth, and customer loyalty. This role leads the customer experience strategy across all design centers, ensuring P&L and operational excellence while setting premium service standards. The Head of EDCs partners closely with Sales, Marketing, Trade, Business Administration and Service teams to integrate the showroom network into the company’s luxury growth strategy and serves as the key leader engaging designers, builders, architects, and trade partners.

  · Mandate Ownership: Lead the strategy, growth, and performance of all Experience & Design Centers across U.S., positioning them as premier destinations for luxury consumer and trade engagement.

  · Expansion & Innovation: Lead business cases for new EDC locations or remodels; continuously innovate to keep EDCs at the forefront of luxury customer experience.

  · Customer Experience (CX) Strategy: Define and deliver immersive, aspirational showroom experiences that align with brand storytelling and luxury service standards.

  · P&L and Operational Excellence: Oversee budgets, resources, and KPIs across the EDC network; ensure ROI on events, traffic, and sales conversion.

  · Trade & Specifier Engagement: Build and expand partnerships with designers, builders, and architects to increase EDC traffic, influence, and conversion into sales.

  · Events & Brand Integration: Elevate the brand through EDC activations, premium events, and trade partnerships in collaboration with Marketing and Sales.

  · Cross-Functional Leadership: Partner with Sales, Marketing, and Service to ensure the showroom network integrates seamlessly into the customer journey.

  · Performance & Talent Development: Raise the talent bar across showroom teams; coach and inspire managers to deliver luxury-caliber service and consistent results. Demonstrated ability to raise talent standards and develop high-performing teams.

  · KPI Rigor: Set and track key metrics including NPS/CSAT, EDC traffic, specifier engagement, traffic-to-spec conversion, and event ROI.

  · Other duties as assigned

  Your profile

  · Bachelor’s degree - Business Administration or Marketing Required

  · Master's Degree - MBA or Marketing Preferred

  · 15+ Years Luxury or premium retail/consumer goods with significant experience in designing, building, and operating multi-site showrooms, flagship, and retail sites or design center networks. Business development with trade/specifier communities Required

  · 10+ Years People Manager experience. Leader of leader management experience Required

  · Expertise in luxury/premium customer experience, clienteling, and showroom events and strategy development.

  · Strong cross-functional influence across Sales, Marketing, Business Administration, and Service organizations.

  · Exceptional financial acumen (P&L ownership, ROI tracking, budgeting).

  · Excellent presentation, communication, and leadership skills.

  · Experience in appliances, kitchen & bath, premium home technology, luxury furnishings, luxury retail, restaurant or hotel.

  · Established relationships within the design/specifier ecosystem.

  · Strong understanding of U.S. luxury markets.

  · Travel Percentage: 50%

  Your Pay & Benefits

  The pay range posted for this position is based on the location noted in the posting title. Exact compensation offered may vary based on your specific skillset and work location. If the position is bonus or incentive eligible then the payments range from 0% to 200% of target with details laid out within the plan document.

  Benefits offered include the following:

  · Medical, dental, vision, life insurance, short and long term disability benefits, employee assistance program (EAP), Healthcare and Dependent Care Flexible Spending Accounts (FSA), and Health Savings Account (HSA) participation starting on the first day of the calendar month following date of hire.

  · Wellness Plan that allows participating employees to earn lower medical care premiums.

  · 401(k) Retirement Plan starting on the first day of the calendar month following 30 days of service. The plan provides a fully vested 100% employer match on the first 4% of compensation contributed and also includes an annual employer-funded profit sharing contribution dependent on company profitability.

  · Two weeks of paid vacation for all non-temporary status new hires below Director level positions. Vacation entitlement increases based on years of service with BSH.

  · Unlimited paid vacation for all Director and above level positions.

  · The greater of (a) 40 hours of paid sick leave or (b) state or local minimum requirements for paid leave (Non-Production Line).

  · 40 hours of paid personal leave (Production Line).

  · 12 days of paid holidays per year (max 8 hours paid per day).

  · Adoption Reimbursement Program, Perks at Work, and BSH Employee Purchase Program.

  · BSH provides ongoing product training, uniforms, computer tablet, cell phone and a company vehicle for eligible positions.

  Further information

  Please visit career.bsh-group.com and learn about what makes BSH a Top Employer!

  BSH is an equal opportunity employer and does not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, military service, or any other protected class. By including everyone and ensuring equal opportunities, BSH unleashes its full potential - EOE / AA Employer.

  This position is eligible for the Employee Referral Bonus program.

  We participate in E-Verify.

• About the company

  BSH Hausgeräte GmbH is the largest manufacturer of home appliances in Europe and one of the leading companies in the sector worldwide.

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