• Job Description

  Req#: C9358-26-0074?language=en&page=83&sort=publicationDateDesc

  Job summary

  Are you ready to lead the transformation of employment services in one of the UK's largest NHS Trusts? We are seeking an experienced and visionary leader to head our integrated Employment Services Hub, driving innovation and excellence in pay, pensions, and benefits for our diverse workforce.

  We are looking for someone who:

  • Holds an IPPM Diploma or equivalent postgraduate qualification, with advanced theoretical knowledge of payroll.
  • Has extensive, up-to-date knowledge of employment legislation, HR best practice, and proven experience managing payroll services.
  • Demonstrates excellent communication, leadership, and change management skills.
  • Is adept at contract management, analysis of complex data, and problem-solving.
  • Shows commitment to equality, diversity, and inclusion, treating all individuals with dignity and respect.
  • Is robust, adaptable, and able to manage a demanding workload with competing priorities.

  Main duties of the job

  As the Head of Pay & Employment Services Hub, you will:

  • Lead the transition to a modern, technology-driven Employment Services Hub, ensuring efficient, customer-focused service delivery.
  • Provide strategic direction and leadership to Operational People Services and Pay Services, maximizing efficiency and performance.
  • Manage a significant budget and oversee multiple contracts, including external payroll, expenses, and benefits providers.
  • Develop and implement policies, service improvements, and business cases for future investment.
  • Ensure compliance with statutory requirements, NHS policies, and audit standards.
  • Act as the Trust's expert on pay, pensions, and benefits, providing guidance and assurance on best practices and regulations.
  • Foster a team-based culture focused on professionalism, continuous improvement, and customer satisfaction.

  About us

  Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

  We have four primary goals:

  • high-quality care for all,
  • being a great place to work,
  • partnerships for impact, and
  • research and education excellence

  And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

  Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

  • we are compassionate,
  • we are proud,
  • we are inclusive, and
  • we are one team

  This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

  About the University Hospitals of Leicester NHS Trust:

  https://www.uhleicester.nhs.uk

  Details

  Date posted

  04 February 2026

  Pay scheme

  Agenda for change

  Band

  Band 8c

  Salary

  £76,965 to £88,682 a year Per annum/ pro rota for part time hours

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  358-7706232-COR

  Job locations

  County Hall

  Leicester Road

  Glenfield, Leicester

  LE3 8RA

  
  

  Job description

  Job responsibilities

  Please see attached job description and person specification for full details and for more information please contact:- Charlotte Whyman, Associate Director- Operational People Services on 07950862687

  Job description

  Job responsibilities

  Please see attached job description and person specification for full details and for more information please contact:- Charlotte Whyman, Associate Director- Operational People Services on 07950862687

  Person Specification

  Commitment to Trust Values and Behaviours

  Essential

  • Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours

  Training & Qualifications

  Essential

  • IPPM Diploma or post grad diploma level of equivalent experience
  • Advanced theoretical knowledge of payroll acquired through qualification or experience

  Experience

  Essential

  • Have extensive up to date knowledge of employment legislation, terms and conditions of employment and HR best practice
  • Proven experience of managing and delivering a payroll service
  • Contract Management experience

  Desirable

  • Contract management of an external payroll provider

  Communication and relationship skills

  Essential

  • Excellent communication skills, to be able to communicate at all levels with a professional and non - bias manner, and be able to liaise, advise and interact as appropriate, with staff at all levels within and external to the Trust
  • Proven ability to develop professional working relationships with all stakeholders
  • Proven ability to lead, develop and motivate a team, along with the ability to apply change management
  • Excellent customer service skills
  • Ability to deal with people in complex, confrontational and highly emotive situations and gain engagement in a resistant environment
  • Ability to build consensus amongst varied and challenging stakeholder groups
  • Demonstrate the capability to motivate collaboration

  Analytical and Judgement skills

  Essential

  • Ability to deal with highly complex organisational issues and make recommendations
  • Ability to complete analysis of complex data/reports/legislation effectively despite frequent interruptions needing immediate attention
  • Us initiative and analysis of data to inform decision making
  • Problem solving and creative thinking skills with the ability to explain things in a clear and concise way
  • Ability to deal with ambiguity and respond confidently with matters that do not fall within previous experience/remit

  Skills

  Essential

  • Advanced keyboard skills
  • Ability to write and present committee papers
  • Attention to detail and accuracy

  Planning and organisation skills

  Essential

  • Formulate and adjust plans or strategies to ensure deliverance due to the broad range of complex activities and ongoing work programmes
  • Ability to plan over short and long term timescales and tolerate high levels of uncertainty
  • Robust, with the ability to balance priorities and meet personal and departmental targets with a fluctuating and demanding workload
  • Ability to work to tight deadlines and to manage a large number of conflicting and frequently changing priorities
  • Ability to develop new ways of working using planning, facilitation, collaboration and capacity planning and continuous improvement skills

  Equality, Diversity and Inclusion

  Essential

  • Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
  • All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others

  Other requirements specific to the role

  Essential

  • On site presence Ability to travel to different sites

  Person Specification

  Commitment to Trust Values and Behaviours

  Essential

  • Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours

  Training & Qualifications

  Essential

  • IPPM Diploma or post grad diploma level of equivalent experience
  • Advanced theoretical knowledge of payroll acquired through qualification or experience

  Experience

  Essential

  • Have extensive up to date knowledge of employment legislation, terms and conditions of employment and HR best practice
  • Proven experience of managing and delivering a payroll service
  • Contract Management experience

  Desirable

  • Contract management of an external payroll provider

  Communication and relationship skills

  Essential

  • Excellent communication skills, to be able to communicate at all levels with a professional and non - bias manner, and be able to liaise, advise and interact as appropriate, with staff at all levels within and external to the Trust
  • Proven ability to develop professional working relationships with all stakeholders
  • Proven ability to lead, develop and motivate a team, along with the ability to apply change management
  • Excellent customer service skills
  • Ability to deal with people in complex, confrontational and highly emotive situations and gain engagement in a resistant environment
  • Ability to build consensus amongst varied and challenging stakeholder groups
  • Demonstrate the capability to motivate collaboration

  Analytical and Judgement skills

  Essential

  • Ability to deal with highly complex organisational issues and make recommendations
  • Ability to complete analysis of complex data/reports/legislation effectively despite frequent interruptions needing immediate attention
  • Us initiative and analysis of data to inform decision making
  • Problem solving and creative thinking skills with the ability to explain things in a clear and concise way
  • Ability to deal with ambiguity and respond confidently with matters that do not fall within previous experience/remit

  Skills

  Essential

  • Advanced keyboard skills
  • Ability to write and present committee papers
  • Attention to detail and accuracy

  Planning and organisation skills

  Essential

  • Formulate and adjust plans or strategies to ensure deliverance due to the broad range of complex activities and ongoing work programmes
  • Ability to plan over short and long term timescales and tolerate high levels of uncertainty
  • Robust, with the ability to balance priorities and meet personal and departmental targets with a fluctuating and demanding workload
  • Ability to work to tight deadlines and to manage a large number of conflicting and frequently changing priorities
  • Ability to develop new ways of working using planning, facilitation, collaboration and capacity planning and continuous improvement skills

  Equality, Diversity and Inclusion

  Essential

  • Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
  • All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others

  Other requirements specific to the role

  Essential

  • On site presence Ability to travel to different sites

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  University Hospitals of Leicester NHS Trust

  Address

  County Hall

  Leicester Road

  Glenfield, Leicester

  LE3 8RA

  
  

  Employer's website

  https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  University Hospitals of Leicester NHS Trust

  Address

  County Hall

  Leicester Road

  Glenfield, Leicester

  LE3 8RA

  
  

  Employer's website

  https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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