• Job Description

  Req#: 856234800
  The VA Heartland Network is currently recruiting for one Health Technician (Hearing Instrument Specialist) at each facility within the network:

  • Leavenworth, KS
  • Topeka, KS
  • Marion, IL (Evansville, IN CBOC)
  • Wichita, KS
  • Columbia, MO
  • Poplar Bluff, MO (West Plains CBOC)
  • Saint Louis, MO
  • Kansas City, MO

  This is an OPEN CONTINUOUS ANNOUNCEMENT. Applications will be accepted on an ongoing basis and qualified candidates will be considered as vacancies become available.
  

  Duties

  
  

  Hearing aid troubleshooting and repair; performing visual and auditory checks of hearing aids and hearing assistive technology-including all hearing aid accessories as well as alerting devices (troubleshoots performance);fabricating earmold impressions with proper (non-diagnostic) otoscopy; ordering earmolds based on plan of care through prosthetics or DLC and fitting and modifying earmolds, if necessary; providing basic hearing aid information for patients and caregivers consistent with the audiologist's treatment plan, including but not limited to, realistic expectations, communication strategies, and/or aural rehabilitation; assisting in set up and delivery of face-to-face and telehealth visits by preparing the equipment for patient evaluation and other audiology procedures including, but not limited to daily biologic listening calibration of audiometric equipment and calibration of real-ear equipment; assisting patients with hearing aid connectivity including, but not limited to downloading applications (or apps), pairing devices in the app, Bluetooth pairing, and pairing hearing aid accessories.
  
  The incumbent is responsible for ensuring timely and accurate documentation of all interactions in the medical records and that all encounters are correctly documented using electronic medical record and computerized tracking and ordering functions via ROES. The Health Technician (HIS) completes documentation per medical center policy for timeliness for each episode of care and codes procedures as appropriate in the patient record in preparation for co-signature by the audiologist.
  
  Administrative duties may include, but not limited to the following: Maintaining comprehensive supply and equipment tracking systems to include monitoring stock of RME and consumable items; ensuring proper inventory levels to complete the daily tasks; prioritizing the acquisition of all supplies and equipment regarding date of expiration and may maintain a loaner hearing aid inventory. The Health Technician (HIS) assists patients through triaging phone calls and audiology requests with regards to priority and urgency, following the audiologist's plan of care.
  
  Work Schedule: Monday - Friday 7:30 am to 4:00 pm CST (Schedule may be adjusted based on the need of the facility)
  Compressed/Flexible:Not Available
  Telework: Not Available
  Virtual: This is not a virtual position.
  Relocation/Recruitment Incentives: Not Authorized
  Permanent Change of Station (PCS): Not Authorized
  Fi nancial Disclosure Report: Not required

  
  

  Requirements

  
  

• About the company

  The United States Department of Veterans Affairs (VA) is a Cabinet-level executive branch department of the federal government charged with integrating life-long healthcare services to eligible military veterans at the 1700 VA medical centers and outpatient clinics located throughout the country.

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