NHS
Healthcare Administrator
This job is now closed
Job Description
- Req#: E0454-cal6?language=en&page=320&sort=publicationDateDesc
- Administrative Support
- Clinical Data & Records Management
- Service Coordination
- Reception & Service User Support
- Reporting & Performance Monitoring
- Information Governance & Compliance
- Multidisciplinary Working
- Administrative experience in healthcare, social care, or public services
- Experience managing confidential information
- Experience using databases or electronic record systems
- Working within multidisciplinary environments
- Experience in prison, criminal justice, or substance misuse services
- NHS or third-sector healthcare administration experience
- Knowledge of offender health pathways
- Welsh language skills (desirable)
- Commercially aware and risk-focused
- Confident leading people and making decisions
- Comfortable escalating risks and raising concerns where necessary
- Able to work autonomously within an operational environment
- Empathetic
- Excellent organisational and time-management skills
- Strong IT skills (Microsoft Office, databases)
- Accurate data entry and record keeping
- Professional communication skills
- Ability to work in a secure and fast-paced environment
- Compassionate and non-judgemental approach
- Flexible in approach, while consistently following and upholding organisational policies and procedures.
- CSEs (or equivalent) including English and Maths
- Administration qualification (NVQ Level 2/3 or equivalent) or relevant experience
- Administrative experience in healthcare, social care, or public services
- Experience managing confidential information
- Experience using databases or electronic record systems
- Working within multidisciplinary environments
- Experience in prison, criminal justice, or substance misuse services
- NHS or third-sector healthcare administration experience
- Knowledge of offender health pathways
- Welsh language skills (desirable)
- Commercially aware and risk-focused
- Confident leading people and making decisions
- Comfortable escalating risks and raising concerns where necessary
- Able to work autonomously within an operational environment
- Empathetic
- Excellent organisational and time-management skills
- Strong IT skills (Microsoft Office, databases)
- Accurate data entry and record keeping
- Professional communication skills
- Ability to work in a secure and fast-paced environment
- Compassionate and non-judgemental approach
- Flexible in approach, while consistently following and upholding organisational policies and procedures.
- CSEs (or equivalent) including English and Maths
- Administration qualification (NVQ Level 2/3 or equivalent) or relevant experience
Job summary
The Healthcare Administrator provides comprehensive administrative and operational support within the CANOL service, ensuring the effective coordination of healthcare and substance misuse interventions delivered within criminal justice settings.
The role supports clinicians and multidisciplinary teams by maintaining accurate records, coordinating appointments, prescriptions, ensuring efficient service delivery for individuals accessing drug interventions aimed at reducing harm and reoffending.
CANOL delivers integrated interventions across South Wales prisons and community justice pathways to address substance misuse linked to offending behaviour through therapeutic and health-focused programmes.
Main duties of the job
About us
About Us
DrPA Secure has been operating in secure environments since 2014, providing high-quality healthcare services across the UK. We deliver our services based on our ethos of CARE:
Compassionate care that is trauma informed and supportive
Assurance that care is evidence-based and demonstrates high-quality outcomes for our patients
Respectful of peoples cultural and religious beliefs
Empowerment we centre each resident by co-creating holistic care plans that treat individual needs and support long-term wellbeing
Details
Date posted
17 March 2026
Pay scheme
Other
Salary
£25,000 to £29,000 a year
Contract
Permanent
Working pattern
Full-time
Reference number
E0454-cal6
Job locations
Harlech Court
Bute Terrace
Cardiff
CF10 2FE
Job descriptionJob description
Job responsibilities
About Us
DrPA Secure has been operating in secure environments since 2014, providing high-quality healthcare services across the UK. We deliver our services based on our ethos of CARE:
Compassionate care that is trauma informed and supportive
Assurance that care is evidence-based and demonstrates high-quality outcomes for our patients
Respectful of peoples cultural and religious beliefs
Empowerment we centre each resident by co-creating holistic care plans that treat individual needs and support long-term wellbeing
Our role in CANOL
We provide clinical delivery for the CANOL service across South Wales, supporting individuals through a range of healthcare interventions. This includes:
Conducting clinical assessments
Prescribing and managing medication
Delivering Buvidal clinics
Working collaboratively with partner organisations to provide a holistic health and wellbeing service
Our aim is to ensure safe, responsive, and person-centred care for everyone accessing the service.
Job Summary
The Healthcare Administrator provides comprehensive administrative and operational support within the CANOL service, ensuring the effective coordination of healthcare and substance misuse interventions delivered within criminal justice settings.
The role supports clinicians and multidisciplinary teams by maintaining accurate records, coordinating appointments, prescriptions, ensuring efficient service delivery for individuals accessing drug interventions aimed at reducing harm and reoffending.
CANOL delivers integrated interventions across South Wales prisons and community justice pathways to address substance misuse linked to offending behaviour through therapeutic and health-focused programmes.
Key Responsibilities
Administrative Support
Provide day-to-day administrative support to healthcare and substance misuse teams.
Manage service email inboxes, telephone enquiries, and internal communications.
Arrange clinical appointments, assessments, and intervention sessions.
Overseeing the printing of prescriptions and delivering to pharmacies
Maintain staff diaries and clinic schedules.
Clinical Data & Records Management
Maintain accurate electronic and paper patient/service user records.
Input clinical and activity data onto case management systems.
Ensure documentation complies with GDPR, confidentiality, and information governance requirements.
Support monitoring of referrals, attendance, and outcomes data.
Assist with reporting requirements linked to contract performance.
Service Coordination
Process referrals into the CANOL service.
Liaise with prison healthcare departments, probation services, and partner organisations.
Support continuity of care administration when individuals transfer or are released.
Coordinate communication between clinical staff and criminal justice partners.
Reception & Service User Support
Act as a first point of contact for staff, partners, and service users.
Provide professional and non-judgemental communication with individuals accessing substance misuse support.
Support appointment reminders and engagement processes.
Reporting & Performance Monitoring
Assist managers in preparing service performance reports.
Collate activity data and audit information.
Support contract compliance and quality assurance processes.
Information Governance & Compliance
Maintain confidentiality at all times.
Follow organisational policies relating to:
o Data protection
o Safeguarding
o Prison security procedures
Ensure accurate filing and secure handling of sensitive healthcare information.
Multidisciplinary Working
Work collaboratively with:
o Nurses and clinicians
o Recovery practitioners
o Prison staff
o Probation services
o External healthcare providers
Support coordination of integrated care pathways.
CANOL operates as a partnership service addressing substance misuse across multiple criminal justice agencies.
Person Specification
Essential Qualifications
GCSEs (or equivalent) including English and Maths
Administration qualification (NVQ Level 2/3 or equivalent) or relevant experience
Essential Experience
Administrative experience in healthcare, social care, or public services
Experience managing confidential information
Experience using databases or electronic record systems
Working within multidisciplinary environments
Desirable Experience
Experience in prison, criminal justice, or substance misuse services
NHS or third-sector healthcare administration experience
Knowledge of offender health pathways
Welsh language skills (desirable)
Skills & Competencies
Excellent organisational and time-management skills
Strong IT skills (Microsoft Office, databases)
Accurate data entry and record keeping
Professional communication skills
Ability to work in a secure and fast-paced environment
Compassionate and non-judgemental approach
Flexible in approach, while consistently following and upholding organisational policies and procedures.
Personal Attributes
Commercially aware and risk-focused
Confident leading people and making decisions
Comfortable escalating risks and raising concerns where necessary
Able to work autonomously within an operational environment
Empathetic
General Information
The post holder may be required to perform other relevant and appropriate duties as reasonably needed. This list of duties and responsibilities is not exhaustive. This job description is subject to regular review and appropriate modification.
Benefits
Pension salary scheme available
Employee Assistance Programme (EAP): confidential 24/7 support
Access to perks at work
Please note, in order to apply, all applicants need to have been living in the United Kingdom (with residency in the UK, such as UK/Irish/EU Passport, or an Indefinite Leave to Remain Visa) for the last 5 years with no more than a 28-day break being outside of the UK and no gaps in employment during this time.
EMAIL CV TO: RECRUITMENT@DRPASECURE.CO.UK
Shortlisted candidates will be asked for RTW, DBS/CTC consent and references.
Job responsibilities
About Us
DrPA Secure has been operating in secure environments since 2014, providing high-quality healthcare services across the UK. We deliver our services based on our ethos of CARE:
Compassionate care that is trauma informed and supportive
Assurance that care is evidence-based and demonstrates high-quality outcomes for our patients
Respectful of peoples cultural and religious beliefs
Empowerment we centre each resident by co-creating holistic care plans that treat individual needs and support long-term wellbeing
Our role in CANOL
We provide clinical delivery for the CANOL service across South Wales, supporting individuals through a range of healthcare interventions. This includes:
Conducting clinical assessments
Prescribing and managing medication
Delivering Buvidal clinics
Working collaboratively with partner organisations to provide a holistic health and wellbeing service
Our aim is to ensure safe, responsive, and person-centred care for everyone accessing the service.
Job Summary
The Healthcare Administrator provides comprehensive administrative and operational support within the CANOL service, ensuring the effective coordination of healthcare and substance misuse interventions delivered within criminal justice settings.
The role supports clinicians and multidisciplinary teams by maintaining accurate records, coordinating appointments, prescriptions, ensuring efficient service delivery for individuals accessing drug interventions aimed at reducing harm and reoffending.
CANOL delivers integrated interventions across South Wales prisons and community justice pathways to address substance misuse linked to offending behaviour through therapeutic and health-focused programmes.
Key Responsibilities
Administrative Support
Provide day-to-day administrative support to healthcare and substance misuse teams.
Manage service email inboxes, telephone enquiries, and internal communications.
Arrange clinical appointments, assessments, and intervention sessions.
Overseeing the printing of prescriptions and delivering to pharmacies
Maintain staff diaries and clinic schedules.
Clinical Data & Records Management
Maintain accurate electronic and paper patient/service user records.
Input clinical and activity data onto case management systems.
Ensure documentation complies with GDPR, confidentiality, and information governance requirements.
Support monitoring of referrals, attendance, and outcomes data.
Assist with reporting requirements linked to contract performance.
Service Coordination
Process referrals into the CANOL service.
Liaise with prison healthcare departments, probation services, and partner organisations.
Support continuity of care administration when individuals transfer or are released.
Coordinate communication between clinical staff and criminal justice partners.
Reception & Service User Support
Act as a first point of contact for staff, partners, and service users.
Provide professional and non-judgemental communication with individuals accessing substance misuse support.
Support appointment reminders and engagement processes.
Reporting & Performance Monitoring
Assist managers in preparing service performance reports.
Collate activity data and audit information.
Support contract compliance and quality assurance processes.
Information Governance & Compliance
Maintain confidentiality at all times.
Follow organisational policies relating to:
o Data protection
o Safeguarding
o Prison security procedures
Ensure accurate filing and secure handling of sensitive healthcare information.
Multidisciplinary Working
Work collaboratively with:
o Nurses and clinicians
o Recovery practitioners
o Prison staff
o Probation services
o External healthcare providers
Support coordination of integrated care pathways.
CANOL operates as a partnership service addressing substance misuse across multiple criminal justice agencies.
Person Specification
Essential Qualifications
GCSEs (or equivalent) including English and Maths
Administration qualification (NVQ Level 2/3 or equivalent) or relevant experience
Essential Experience
Administrative experience in healthcare, social care, or public services
Experience managing confidential information
Experience using databases or electronic record systems
Working within multidisciplinary environments
Desirable Experience
Experience in prison, criminal justice, or substance misuse services
NHS or third-sector healthcare administration experience
Knowledge of offender health pathways
Welsh language skills (desirable)
Skills & Competencies
Excellent organisational and time-management skills
Strong IT skills (Microsoft Office, databases)
Accurate data entry and record keeping
Professional communication skills
Ability to work in a secure and fast-paced environment
Compassionate and non-judgemental approach
Flexible in approach, while consistently following and upholding organisational policies and procedures.
Personal Attributes
Commercially aware and risk-focused
Confident leading people and making decisions
Comfortable escalating risks and raising concerns where necessary
Able to work autonomously within an operational environment
Empathetic
General Information
The post holder may be required to perform other relevant and appropriate duties as reasonably needed. This list of duties and responsibilities is not exhaustive. This job description is subject to regular review and appropriate modification.
Benefits
Pension salary scheme available
Employee Assistance Programme (EAP): confidential 24/7 support
Access to perks at work
Please note, in order to apply, all applicants need to have been living in the United Kingdom (with residency in the UK, such as UK/Irish/EU Passport, or an Indefinite Leave to Remain Visa) for the last 5 years with no more than a 28-day break being outside of the UK and no gaps in employment during this time.
EMAIL CV TO: RECRUITMENT@DRPASECURE.CO.UK
Shortlisted candidates will be asked for RTW, DBS/CTC consent and references.
Person SpecificationPerson Specification
Experience
Essential
Desirable
Personal Attributes
Essential
Skills & Competencies
Essential
Qualifications
Essential
Experience
Essential
Desirable
Personal Attributes
Essential
Skills & Competencies
Essential
Qualifications
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
DoctorPA Secure LTD
Address
Harlech Court
Bute Terrace
Cardiff
CF10 2FE
Employer's website
Employer details
Employer name
DoctorPA Secure LTD
Address
Harlech Court
Bute Terrace
Cardiff
CF10 2FE
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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