Remote Jobs
Help Desk Associate (Hybrid)
5 days agoWhat's your preference?
Job Description
- Req#: 7591292
Employer Industry: Financial Technology
Why consider this job opportunity:
- Salary up to $64,000
- Additional compensation may include a bonus
- Hybrid work schedule with in-office collaboration and remote flexibility
- Comprehensive health, dental, and vision insurance including mental health benefits
- Opportunities for professional growth and participation in DEI groups
- Generous paid time off, parental leave, and a sabbatical program
What to Expect (Job Responsibilities):
- Provide end-user support on Windows, macOS, Google Meets, and other supported systems and applications
- Maintain and support conference room technology, including on-site technical assistance for high-priority meetings
- Facilitate the technical onboarding of new hires, ensuring all accounts and equipment are ready for their first day
- Manage IT asset lifecycle, including issuance and inventory tracking of hardware and peripherals
- Develop and update Knowledge Base Articles to promote user self-service and improve resolution rates
What is Required (Qualifications):
- 1+ years of support experience
- Basic networking troubleshooting capabilities
- Exceptional interpersonal and communication skills
- Experience in developing knowledge base articles or step-by-step guides
- Associate's degree
How to Stand Out (Preferred Qualifications):
- Experience with SCCM, Absolute, Jamf, ServiceNow, or Atlassian Jira
- Knowledge of PowerShell
- Team leadership experience
#FinancialTechnology #HelpDeskSupport #HybridWork #CareerGrowth #EmployeeBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.