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Help Desk Coordinator (Network)
This job is now closed
Job Description
- Req#: HELPD007312
Employer Industry: Telecommunications
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible scheduling with options for a 4-day work week at 10 hours or a 5-day work week at 8 hours
- Comprehensive 3-week training program to enhance skills and knowledge
- Supportive and collaborative work environment
- Chance to make a positive impact on customer experience through effective problem resolution
What to Expect (Job Responsibilities):
- Address network, device, and equipment issues, ensuring effective resolution
- Assess and determine whether Tier I support tickets should be dispatched or escalated to Tier III
- Conduct remote troubleshooting for network-related problems
- Identify and evaluate the functionality of access points and their users
- Resolve cable and video-related issues and manage device reboots as necessary
What is Required (Qualifications):
- Must possess a High School Diploma or GED
- Minimum of 2 years of experience in customer service
- At least 1 year of technical support experience
- Strong written and oral communication skills
- Proficiency in network and wireless troubleshooting
How to Stand Out (Preferred Qualifications):
- Familiarity with Ruckus, Juniper, and Cambium Access Points
- Experience with Zendesk or another ticketing system
- Previous work experience with an Internet Service Provider (ISP)
#Telecommunications #CustomerSupport #TechnicalSupport #CareerGrowth #RemoteWork
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