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Help Desk Level 2 consultant [3 Days Onsite, 2 days remote] - Mercer County, NJ/Hybrid
4 days agoWhat's your preference?
Job Description
- Req#: WMSer0gQPSac
Employer Industry: Information Technology Support Services
Why consider this job opportunity:
- Opportunity for flexible work schedule with 3 days onsite and 2 days remote
- Excellent communication skills are valued and prioritized
- Gain experience in a fast-paced, deadline-driven environment
- Support for AOC business applications with training on specific systems provided
- Collaborative work environment with a focus on customer support
- Chance to work with various technologies, including Microsoft Teams and Office 365
What to Expect (Job Responsibilities):
- Resolve elevated software technical and procedural problems for internal and external users
- Log all incoming problems and requests, documenting actions taken to resolve them
- Provide first response help desk support to all customers and users
- Assist in troubleshooting and resolving issues related to AOC business applications
- Ensure closed problems are adequately documented and provide follow-up status to end-users
What is Required (Qualifications):
- Graduation from an accredited college or university with an Associate's Degree in a field related to computer science or information technology
- Experience in help desk support or IT operations
- Excellent communication skills
- Knowledge of Microsoft Teams, Microsoft Office 365, Windows 11, and Active Directory
- Ability to work in a fast-paced environment while meeting established deadlines
How to Stand Out (Preferred Qualifications):
- Additional paraprofessional or professional IT technical experience may substitute for educational requirements
- Familiarity with mainframe applications is a plus
- Experience in a customer service role, particularly in software support
- Strong organizational and prioritization skills
- Proficiency in using Microsoft Excel and Word
#InformationTechnology #HelpDeskSupport #CustomerService #CareerOpportunity #RemoteWork #TechnicalSupport
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