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Job Description
- Req#: 2605A655F1
Employer Industry: Information Technology Support Services
Why consider this job opportunity:
- Competitive hourly wage
- Opportunities for growth and advancement within the organization
- Lead a dedicated team and make a positive impact on service delivery
- Develop training programs to enhance team skills and knowledge
- Collaborate with various IT teams to ensure seamless operations
- Stay updated on industry trends and technologies
What to Expect (Job Responsibilities):
- Lead, mentor, and develop the help desk team to achieve performance goals
- Manage help desk operations, including ticketing system administration and workflow optimization
- Analyze help desk metrics and implement best practices for service quality improvement
- Ensure effective communication between IT and internal departments
- Develop training programs for new and existing staff to enhance technical knowledge
What is Required (Qualifications):
- 3-5 years of experience in IT support, with at least 2 years in a management or supervisory role
- Strong knowledge of help desk best practices, ticketing systems, and IT service management (ITSM) processes
- Excellent leadership and interpersonal skills, with a focus on team culture
- Proficient in troubleshooting various hardware and software issues
- Strong analytical skills to assess service desk performance
How to Stand Out (Preferred Qualifications):
- Relevant IT certifications (e.g., ITIL, CompTIA)
#InformationTechnology #HelpDeskManagement #CareerAdvancement #TeamLeadership #ITSupport
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