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Help Desk, Senior Representative (Information Technology Support)
This job is now closed
Job Description
- Req#: 0e2fbf9d-7975-44d1-a13b-3cfe4219e181
Employer Industry: IT Support Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Remote work flexibility
- Supportive and collaborative work environment
- Chance to enhance your technical skills in a fast-paced environment
- Engage with a variety of applications and technologies
What to Expect (Job Responsibilities):
- Provide Level 1 phone/chat support and meet and/or exceed service level agreements for assigned support tickets
- Record requests, incidents, and status information using the firm's ticket handling system
- Manage daily individual performance based on key performance metrics including call capture and resolution
- Support the implementation and deployment of internal business systems and solutions
- Help train and support new hires through peer advising as needed
What is Required (Qualifications):
- Minimum 1 year experience in Service Desk Level 1 support
- Technical experience in hardware, Windows 10, web-based applications, and network connectivity
- Knowledge of MS Office 2013 Product Suite and Office 365, with extensive knowledge of supporting Outlook
- Ability to multitask and function in a fast-paced environment
- Strong verbal/written communication and problem-solving skills
How to Stand Out (Preferred Qualifications):
- Bachelor's Degree preferred
- Experience in Customer Service Support
- Knowledge in wireless capabilities such as PDA devices and hotspots
- Ability to quickly learn and retain information through verbal and written instruction
#ITSupport #RemoteWork #CareerGrowth #CustomerService #TechnicalSkills
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