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Job Description
- Req#: 6886
Employer Industry: Federal Contracting Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction
- Work with a dedicated team in a dynamic sector
- Engage in continuous learning and development opportunities
What to Expect (Job Responsibilities):
- Hire, train, and prepare contact center representatives to effectively respond to customer inquiries and troubleshoot service or product issues
- Ensure compliance with contact center objectives, performance standards, and policies
- Provide guidance to representatives on best practices and challenging calls
- Monitor and evaluate performance, offering coaching and corrective action as necessary
- Prepare reports and analyze data to assist management in setting contact center goals
What is Required (Qualifications):
- Bachelor's Degree
- Six (6) years of relevant experience with sufficient technical knowledge
- Minimum of two (2) years of supervisory experience and two (2) years of experience as a customer support services operator/analyst
- Proven oral and written communication skills
- Current DEA clearance and experience with the DEA
How to Stand Out (Preferred Qualifications):
- Multilingual speaker is a plus
- Demonstrated ability to handle operational issues and suggest improvements
#FederalContracting #CustomerSupport #CareerOpportunity #TeamLeadership #ContinuousLearning
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
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