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Help Desk Support Specialist
6 days agoWhat's your preference?
Job Description
- Req#: HELPD001252
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Gain valuable experience in the healthcare industry
- Occasional overtime on-call duties available
- Chance to make a positive impact on customer satisfaction
What to Expect (Job Responsibilities):
- Provide quality and efficient customer service to health plan users via phone, voicemail, and email
- Support inbound calls for multiple health plans for password reset and registration assistance
- Document all customer incidents in HealthTrio by mPulse customer tracking software
- Complete special projects or other duties as assigned
- Take on-call duty as assigned
What is Required (Qualifications):
- High School Diploma or GED
- Effective verbal communication and problem-solving skills
- Proficient in using multiple computer applications simultaneously
- Minimum of 1 year of phone support or call center experience
- Ability to type a minimum of 30+ words per minute
How to Stand Out (Preferred Qualifications):
- Experience in the healthcare or medical industry
- Fluency in Spanish
#HealthcareServices #CustomerSupport #CareerOpportunity #CallCenter #HealthcareExperience
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