Remote Jobs
Help Desk Technician (REMOTE)
5 days agoWhat's your preference?
Job Description
- Req#: kDck86e7JqYB
Employer Industry: Digital Transformation and IT Services
Why consider this job opportunity:
- Salary up to $50,000 per year
- Opportunity for on-the-job learning and mentorship
- Fully remote position, offering flexibility in work location
- Engaging role providing technical support and customer service
- Chance to work with a mission-focused, employee-owned company
- Requirement for active SECRET clearance, enhancing career credentials
What to Expect (Job Responsibilities):
- Serve as the initial point of contact for users, gathering and analyzing information about their issues
- Provide technical support for hardware, systems, sub-systems, and applications
- Assist users in navigating application menus and troubleshoot network connectivity issues
- Resolve basic questions regarding installation, operation, configuration, customization, and usage of assigned products
- Work with remote employees on a corporate network, ensuring effective communication and problem resolution
What is Required (Qualifications):
- High School Diploma or equivalent
- Must have one of the following certifications: Network+, A+, or Security+
- Active DoD Secret clearance or higher is mandatory
- Prior experience in computer technical support
- Proficient in troubleshooting Windows Operating systems and MS Outlook email issues
How to Stand Out (Preferred Qualifications):
- Demonstrated outstanding customer service skills with the ability to empathize and effectively troubleshoot issues
- Understanding of Active Directory for unlocking and resetting passwords
- Familiarity with Service Desk software and hardware technologies
- Excellent verbal and written communication skills
#DigitalTransformation #ITServices #RemoteWork #TechnicalSupport #EmployeeOwned
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