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Help Desk Technician
7 days agoWhat's your preference?
Job Description
- Req#: 1742
- Answering phone calls, working tickets, and responding to chats related to the UPN Project
- Document issues using the CA ticket system
- Identify and report trends related to the UPN Project
- Provide backup support to the Tier 1 Service Desk team which may be unrelated to the UPN Project
- Minimum 3 years of large volume technical call center experience
- Minimum 3 years of technical background focusing on troubleshooting common computer issues
- Minimum 3 years of customer service experience in a technical support environment
- Possesses critical thinking and root-cause analysis skills
- Ability to stay on task
- Experience supporting Microsoft 365 and OneDrive
- Experience supporting MFA (Multi-Factor Authentication)
- Experience using a ticketing system to track work
- Ability to take phone calls and wear a headset for long periods of time
- Ability to communicate effectively through written communications
Role: Help Desk Technician
Duration: 9+ Months
Mode: Remote
Scope of work:
Required skills and experience:
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