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Help Desk Technician
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Job Description
- Req#: 3930526
Employer Industry: Defense Technology Solutions
Why consider this job opportunity:
- Salary up to $95,000
- Comprehensive benefits package including medical, dental, and vision coverage for you and your family
- Generous PTO policy to support work-life balance
- Opportunity for career advancement and growth within a Service-Disabled Veteran Owned Small Business
- Work in a collaborative environment with a focus on innovative solutions and cutting-edge technology
- Engage in meaningful work that supports the Department of Defense and enhances operational capabilities
What to Expect (Job Responsibilities):
- Serve as a Tier III Help Desk Technician and technical subject matter expert supporting DOD and commercial Mobile Device Management (MDM) solutions
- Independently diagnose, troubleshoot, and resolve complex technical issues across various platforms including Linux, Windows, Android, and iOS
- Deploy, configure, manage, and maintain virtualized environments using tools such as Hyper-V and VirtualBox
- Manage technical stakeholder relationships and provide customer-facing technical guidance
- Create, implement, and maintain Public Key Infrastructure (PKI) components for secure network integration
What is Required (Qualifications):
- Proficiency in current Microsoft desktop and Azure server operating systems
- Exceptional problem-solving skills for resolving issues with complex systems
- Familiarity with mobile device management tools and policy management
- Experience in deploying and troubleshooting containerized services
- Must be a US citizen and pass a background check and drug screening
How to Stand Out (Preferred Qualifications):
- Experience with Linux, Docker, Ansible, and Postgres database management
- Knowledge of network encryption methods and familiarity with TAK and Mission Command Systems
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