• Job Description

  Req#: C9247-26-0006?language=en&page=867&sort=publicationDateDesc

  Job summary

  We are pleased to announce we are now welcoming applications for the role of HR Support Services Officer. We are looking to recruit 1x full time (37.5 hpw) team member.

  To provide high quality and efficient transactional HR services to the Trust and workforce, ensuring all transactions occur accurately, in a timely manner, in line with appropriate Trust Policies and Procedures.

  Delivering a professional service focused on achieving a high level of customer satisfaction by offering support and advice where required and ensuring KPIs are met.

  We are looking to recruit 1x full time (37.5 hpw) team members.

  Please note the post holder will be required to work from Lakeview House, Bedford.

  Main duties of the job

  The post holder will be responsible - along with a team of other Officers - for monitoring, managing and processing HR forms and pay queries using our online ticket management system (Halo ITSM).

  Processing forms and responding to queries daily; taking a proactive approach to ensure that queries are resolved and HR forms are processed within the designated timeframes and SLAs.

  About us

  You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.

  At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

  We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

  We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

  Details

  Date posted

  26 January 2026

  Pay scheme

  Agenda for change

  Band

  Band 4

  Salary

  £27,485 to £30,162 a year per annum (pro rata for part-time)

  Contract

  Permanent

  Working pattern

  Full-time, Part-time

  Reference number

  247-SS-HRSSO-0126

  Job locations

  Lakeview House, Priory Business Park

  Bedford

  MK44 3JH

  
  

  Job description

  Job responsibilities

  For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

  Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

  How to applyStep 1 - Read the advert and the Job Description and Person Specification (attached)Step 2 - Complete the online applicationStep 3 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please note, CVs are not accepted

  Job description

  Job responsibilities

  For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

  Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

  How to applyStep 1 - Read the advert and the Job Description and Person Specification (attached)Step 2 - Complete the online applicationStep 3 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please note, CVs are not accepted

  Person Specification

  Qualifications

  Essential

  • Level 5 CIPD, or equivalent experience working in an HR or Payroll environment.

  Skills & Knowledge

  Essential

  • Accurate keyboard skills and the ability to create effective documents.
  • To be competent in the use of ESR and TRAC.

  Experience

  Essential

  • Demonstratable experience of working within an HR or Payroll Environment, including the application of HR processes and procedures.
  • Maintenance of filing systems and effective document management.
  • Ability to manage multiple tasks and prioritise workload, with good time management skills.

  Desirable

  • Experience of using online/electronic systems to process and manage workload.

  Personal Qualities and Attributes

  Essential

  • Excellent communication and interpersonal skills, with the ability work in cooperation with others, and as part of a team.
  • Can work under pressure at times and effective at working to deadlines.

  Person Specification

  Qualifications

  Essential

  • Level 5 CIPD, or equivalent experience working in an HR or Payroll environment.

  Skills & Knowledge

  Essential

  • Accurate keyboard skills and the ability to create effective documents.
  • To be competent in the use of ESR and TRAC.

  Experience

  Essential

  • Demonstratable experience of working within an HR or Payroll Environment, including the application of HR processes and procedures.
  • Maintenance of filing systems and effective document management.
  • Ability to manage multiple tasks and prioritise workload, with good time management skills.

  Desirable

  • Experience of using online/electronic systems to process and manage workload.

  Personal Qualities and Attributes

  Essential

  • Excellent communication and interpersonal skills, with the ability work in cooperation with others, and as part of a team.
  • Can work under pressure at times and effective at working to deadlines.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  East of England Ambulance Service

  Address

  Lakeview House, Priory Business Park

  Bedford

  MK44 3JH

  
  

  Employer's website

  https://www.eastamb.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  East of England Ambulance Service

  Address

  Lakeview House, Priory Business Park

  Bedford

  MK44 3JH

  
  

  Employer's website

  https://www.eastamb.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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