• Job Description

  Req#: 5226044
  ?An Income Maintenance Supervisor II works under limited supervision, the position provides supervision, training, support and leadership to the income maintenance caseworkers in the Economic Services Unit. Within this position there is budget planning and unit budget oversight required. Supervises department employees which involves such duties as instructing, assigning, reviewing work, maintaining standards, creating and implementing employee work plans, selecting new employees and conducting performance appraisals.
  Maintains accurate preparation of records, reports and documentation.
  Monitors cases for compliance with time and participation standard and eligibility requirements.
  Ensures that all clients are being treated fairly and in accordance with department policies.
  Conducts second party reviews for cases processed in Adult Medicaid.
  Responsible measuring workloads and analysis of workflow standards. Performs other duties as trained and assigned. • Accountability - Ability to accept responsibility and account for his/her actions
  • Accuracy - Ability to perform work accurately and thoroughly.
  • Advocacy - Taking action to represent and advance interests of others by presenting facts and details.
  • Analytical Thinking - Ability to give thought and consideration to data for a logical judgment to be made.
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Communication, Written - Ability to communicate in writing clearly and concisely.
  • Concentration, Ability to concentrate on tasks through many distractions.
  • Conflict Management - Ability to be objective and empathic while maintaining self composure and control of the conversation ensuring proper handling of all comments.
  • Customer Oriented - Ability to take care of the customers' needs while following company procedures.
  • Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
  • Honesty / Integrity - Ability to be truthful, maintain high level of confidentiality and be seen as credible in the workplace.
  • Investigative - Ability to inquire intensively into and seeking to expose a malpractice or controversial issue.
  • Judgment – Ability to use good judgment and discretion as it relates to interpreting policies and procedures.
  • Leadership – Ability to mobilize people, create vision and strategy and uphold integrity in assigned work.
  • Multi-tasker – Ability to multi-task in a fast-paced environment.
  • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
  • Relationship Building - Ability to effectively build relationships with customers and co-workers.
  • Safety-Minded – Creating a safe work environment; managing risks; reducing exposure liabilities.
  • Time Management - Ability to utilize the available time to organize and complete work within given deadline.Bachelor’s Degree from an accredited college or university and three years of experience as an Income Maintenance Casworker or Investigator, preferably with one year of Supervisory experience. Associate's Degree in Human Services Technology, Social Services, Paralegal, Technology, Criminal Justice, Business Administration or like field of study, with four years of experience in Income Maintenance as a Caseworker or Investigator, and one year of supervisory experience, preferred; or equivalent combination of training and experience. PLEASE SUBMIT A COPY OF COLLEGE TRANSCRIPTS WITH APPLICATION. Computer Skills:
  Prior experience with Microsoft Windows suites of products.
  License/Credentials: Possession of a valid NC driver's license.
  Special Information: *All DSS positions are subject to reallocation contingent upon funding, agency needs and client population and are subject to perform work during emergency or disaster situations as required and may be required to staff shelter overnight.
  
  
  
  This classification specification has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to perform the job. Bladen County reserves the right to assign or otherwise modify the duties assigned to this classification.
  In compliance with the Immigration Reform and Control Act of 1986, Bladen County will employ only those individuals who are US citizens, or legal aliens authorized to maintain employment in the United States.
  
  BLADEN COUNTY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
  
  

• About the company

  Providing cost-effective, state-of-the-art, local government website design, development and content management solutions.

Notice