• Job Description

  Req#: 5221968

  
  

  About This Opportunity

  With the continued growth in the population and the corresponding public safety services and needs of the City of Hillsboro, we are expanding our Information Services team to meet this critical demand. As an Information Systems Administrator, you will be directly involved with supporting the numerous systems that keep our Fire and Rescue Department and Police Department services running effectively and efficiently.

  This Information Systems Administrator position will work independently and in small teams to provide technical administration, support, troubleshooting, and problem resolution related to a host of information systems and technical products that support our Public Safety departments and services.

  
  

  What You Will Be Doing

  General nature of duties and responsibilities include the following, while specific position assignments will vary depending on the needs of the department.

  • System Support: Provide technical and functional user support, identify and troubleshoots issues, and present solutions. Interacts with external vendors for product support or technical information related to system support and updates.
  • System Administration: Analyze, update and maintain data, system interfaces, and system configurations. Administer and monitor the maintenance of assigned information technology products and equipment. Verify and update account access, controls, and procedures, while maintaining site security.
  • System Health & Maintenance: Perform testing and quality control measures in support of system solutions, processes and/or technical products and upgrades. Monitor system performance and health.
  • End-User Training: Research issues and opportunities, provide technical training and user support, and document recommendations and solution options.
  • Data & Process Management & Reporting: Documents, prepares and/or updates reports, processes, procedures, workflows, templates, instructions, logs, web content, and/or other technical documentation.

  
  

  For full job classification details please click here.

  
  

  Ideal Candidate Profile:

  The successful candidate will have a strong technical background in system administration that possesses outstanding customer service and production support skills and is looking to make a difference. Required skills and experience include:

  • Excellent customer service experience and interpersonal skills with the ability to effectively work with technical and non-technical end-users and stakeholders
  • Outstanding communication skills, written and verbal, with the ability to clearly convey technical concepts in easy-to-understand language
  • Demonstrated technical systems administration experience in the support, maintenance, and configuration of a variety of enterprise systems
  • Ability to review, troubleshoot, and update system tables, configurations, and reports across various record management systems.
  • Familiarity with capturing, analyzing and documenting business requirements and change requests
  • Adept at analyzing and troubleshooting system issues and root cause
  • Excellent time management skills and self-driven in identifying opportunities for improvement
  • Preferred Experience supporting public safety systems is highly desirable but not mandatory

  
  

  Work Schedule:

  This is an in-office position, and the selected candidate will be required to work on-site five days a week for at least the duration of the 6-month onboarding process. After this period, some flexibility may be considered based on performance and departmental needs. The typical work schedule is Monday through Friday, 8am to 5pm, with occasional after-hours work required to support critical projects or address system issues. We prioritize maintaining a healthy work-life balance and strive to minimize these occurrences.

  
  

  Current / Upcoming Projects:

  In addition to the support and maintenance of numerous systems across our Police and Fire departments, the following upcoming projects are anticipated in 2026:

  • Implementation of Single Sign-on for an existing Public Safety application
  • Systems support for the introduction of a new Fire Station that will become active in early 2026
  • Migration of existing on-premises software to the cloud
  • Integration updates between various public safety and enterprise systems
  • Replacement of existing Fire inspection software
  • Implementation of mobile printers in patrol cars

  Acceptable Experience and Training

  • Education: Associate's or Bachelor's degree in Computer Science or a closely related field.
  • Experience: 3+ years of experience in systems administration, technical production support or an equivalent combination of education and experience.
  • Licensing: Valid Driver's License with a clean driving record.
  • Certification: Must be able to pass extensive background investigation as well as pass CJIS and LEDS certification.

  Recruitment Timeline

  Job Posting Date		2/2/26
  Application Deadline		2/15/26
  Application Review		Week of 2/16/26
  Interview I		Week of 3/2/26
  Interview II		Week of 3/16/26

  Note: Timelines subject to change and additional interview rounds may be scheduled based on City needs.

  
  

  Application Instructions

  To ensure your application receives full consideration, please complete all sections of the online application thoroughly.

  • Include detailed information about your work experience, education, and relevant qualifications directly in the application. Taking the time to provide complete and accurate information helps the review panel fully understand your background and experience.
  • Please answer all supplemental questions thoughtfully and thoroughly. Your responses provide valuable insight into your qualifications, experience, and help the hiring manager better understand how your background aligns with the needs of the position.
  • Incomplete applications will not be accepted.
  • Only Veterans’ Preference documents (if applicable) will be reviewed as attachments.

  
  

  Why Work for Hillsboro?
  At the City of Hillsboro, we’re committed to supporting employees with a comprehensive package of benefits and resources designed to promote health, well-being, and growth.

  When you join our team, you’ll enjoy:

  • Competitive pay with City contributions to PERS retirement
  • Comprehensive medical, dental, and vision coverage
  • paid time off for vacation, sick leave, holidays, and more
  • Deferred compensation match and HRA VEBA contributions to boost your future savings
  • City-paid life, AD&D, and long-term disability insurance
  • Extra perks like bilingual pay incentives and wellness reimbursements
  • Free TriMet annual Hop pass and SHARC recreation access for you and your family
  • Paid time off to volunteer in the community through Hillsboro Helps
  • Ongoing professional development and training opportunities
  • A supportive workplace that values work/life balance and employee wellness

  To learn more about our robust benefits package please click here.

  
  

  Commitment to Equity

  Hiring a workforce that reflects the diverse community we serve is essential to delivering exceptional City services and programs. The City of Hillsboro is committed to creating and supporting an inclusive and welcoming environment for all employees to thrive. We value, respect, and empower employees as unique individuals with authentic voices and diverse ideas.

• About the company

  Take family farms, wineries, and educational centers. Add high-tech headquarters and state-of-the-art health care. Stir. Enjoy. As Oregon's fifth largest city with over 100,000 residents, Hillsboro enjoys award-winning urban planning, an affordable cos...

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