• Job Description

  Req#: 5202921

  
  The current vacancy within the Information Technology Department will support public safety and law enforcement business applications. The Employment List generated from this recruitment may be utilized to fill future vacancies while the list remains active.
  
  

  Under supervision (Information Technology Applications Analyst I) or general supervision (Information Technology Applications Analyst II), maintains, optimizes, and supports the City’s software applications; provides technical support to end-users, collaborates with vendors to enhance application functionality; manages application performance, upgrades, and enhancements; develops automation to enhancing operational efficiency; and performs related duties as assigned.

  
  

  DISTINGUISHING CHARACTERISTICS

  IT Applications Analyst I : This is the entry-level classification in the IT Applications Analyst series. Initially under close supervision, incumbents learn and provide technical support to enhance and optimize software applications, digital transformation, and technology automation processes. As experience is gained, assignments become more varied, complex, and difficult; close supervision and frequent review of work lessen as an incumbent demonstrates skill to perform the work independently. Positions at this level usually perform most of the duties required at the IT Applications Analyst II level but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise.

  
  

  IT Applications Analyst II : This is the fully qualified journey-level classification in the IT Applications Analyst series. Positions at this level are distinguished from the IT Applications Analyst I the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

  
  

  Positions in the IT Applications Analyst class series are flexibly staffed; positions at the II-level are normally filled by advancement from the I-level; progression to the II-level is dependent on (i) management affirmation that the position is performing the full range of duties assigned to the classification; (ii) satisfactory work performance; (iii) the incumbent meeting the minimum qualifications for the classification including any licenses and certifications; and (iv) management approval for progression to the II-level.

  
  

  SUPERVISION EXERCISED AND RECEIVED

  The Information Technology Applications Analyst II exercises technical and functional supervision over lower-level professional, technical and administrative support personnel, as assigned. Receives supervision (Information Technology Applications Analyst I) or general supervision (Information Technology Applications Analyst II) from assigned management personnel. Exercises no direct supervision over staff.

  EXAMPLES OF TYPICAL JOB FUNCTIONS

  The typical job functions of the classification may include, but are not limited to, the functions below and are subject to changes in operational necessity.

  
  

  Positions at the IT Applications Analyst I-level may perform some of these duties and responsibilities in a learning capacity.

  
  

  • Performs routine applications, system and/or network support duties such as monitoring or adding applications/users/devices, modifying user profiles, re-setting passwords and performing file maintenance; sets up basic user access permissions consistent with City policies and procedures; creates, records, and maintains user access and security; provides training to users regarding computer equipment and operating procedures.
  • Provides and/or ensures follow up on trouble calls and tickets; corresponds with or meets customers and vendors as needed to understand and resolve concerns; monitors automated system processes; monitors logs and files for evidence of problems or system failures; and ensures business resumption after system failures.
  • Performs installation and configuration duties and related data design, migration, conversion, testing, evaluation, maintenance, and extraction work; assists in designing and/or creating, implementing, and maintaining databases, database tables and database objects; develops database scripts as needed for assigned business applications, interfaces, databases, devices, and systems.
  • Analyzes data and information trends to support system capacity/performance planning or diagnose issues related to assigned systems; compiles and prepares reports and documentation on analysis findings.
  • Research, plans, installs, configures, and tests new application systems and interfaces; designs, tests, and implements configuration changes or enhancements to existing application systems and interfaces; maintains and upgrades existing application systems and interfaces; applies software updates to servers and schedule periodic server cycling.
  • Writes application and/or system design specifications; designs application and/or system flow diagrams, schematics, file structures, reports, forms, and menus; prepares a definition of the problem, the desired output, and performance requirements.
  • Performs various system quality assurance activities; tests, troubleshoots and debugs system issues using appropriate technology; prepares and executes testing plans to validate functionality and resolve issues.
  • Designs and implements digital workflows that reduce manual intervention, minimize human errors, and accelerate task completion; ensures seamless integration between applications to support end-to-end process automation.
  • For detailed information about the job classification, visit: IT Applications Technology Analyst II.

  EXPERIENCE AND EDUCATION GUIDELINES

  Any combination equivalent to experience and education that would most likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be:

  
  

  Education: Equivalent to an associate degree from an accredited college or university with major coursework in Computer Science, Information Technology, Management Information Systems, or a related field; and

  
  

  Experience:

  IT Applications Analyst I: One (1) year of experience in supporting and implementing software, business applications systems, and/or other automation systems or processes.

  IT Applications Analyst II: Two (2) years of experience at a level equivalent to the City’s IT Applications Analyst I classification.

  
  

  Wondering what to expect during the recruitment process? Visit the City's Job Opportunities page.
  
  SELECTION PROCESS The following dates are tentative and subject to change based on the needs of the hiring department:
  

  Deadline to Apply:	March 2, 2026, 5:00 PM
  Review of Submissions:	Ongoing
  Interviews:	Second week of March 2026

  The City of San Leandro is an Equal Opportunity Employer.
  

  For more information regarding ADA accommodations or Veteran's preference, please visit the City's FAQ page.

• About the company

  San Leandro is a city in Alameda County, California, United States.

Notice