• Job Description

  Req#: 5227732

  The Cosumnes Community Services District (District) is seeking a qualified candidate for the part-time position of Information Technology (IT) Helpdesk Technician within the IT Division!

  
  

  Position Description

  Under direct supervision, the IT Helpdesk Technician performs computer and telephone related duties such as troubleshooting and resolving technical problems; installing and maintaining hardware, peripherals and software; provides helpdesk support for District employees; performs other duties as assigned.

  
  This position may be scheduled to work up to 20 hours per week. Please note that actual hours may vary and are subject to change at any time based on the operational needs of the program or department.
  
  Salary Information
  The salary range for the IT Helpdesk Technician classification is between $18.95 - $20.48 per hour. The District typically appoints new employees at Step 1 of the salary range. Consideration for an appointment higher than Step 1 will be based on experience, education, or the need for unique skills or knowledge, and shall be no more than the midpoint of the salary range.

  Note: The following duties are intended only as illustrations of the various types of work that may be performed. The omission of a specific statement on duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Each individual in the classification does not necessarily perform all the duties listed. Employees may perform other related duties at an equivalent level as required.

  • Responds to requests for service by phone, e-mail or in person and evaluates the nature of the requests; escalates technical issues when appropriate;
  • First point of contact for technical assistance, documenting and tracking support tickets;
  • Provides basic, level 1 technical support assisting users with a variety of first level issues such as, answering common questions
  • Performs initial troubleshooting on desktops, laptops, printers, copiers, phones or any other items under the support of information technology;
  • Performs remote troubleshooting via Remote Assistance;
  • Utilizes and maintains the helpdesk tracking software; Manages open tickets and coordinates support interactions;
  • Provides limited on-site computer support (hardware, software and peripheral moves, installs or replacements);
  • No local, domain or Office 365 administrator privileges.

  Any equivalent combination of training and experience which provides the required skills, knowledge, and abilities may be considered qualifying at the sole discretion of the District. The education or experience requirements may be modified or waived at the sole discretion of the General Manager. At least one of the education or experience requirements must be met; however, both requirements cannot be modified or waived. A typical way to obtain the knowledge, skills, and abilities:

  Education and Training:

  • Progress towards or current study of a degree or certification in a field such as computer science, A+ or Microsoft from an accredited college, university or technical program in the field of computer science, information technology or a closely related field;

  Experience:

  • None.
  • Helpdesk or technical support experience preferred.

  
  

  
  

  Knowledge of:

  • Principles of and current trends in information technology including cloud, office software, hardware technologies and personal computers;
  • Local Area Networking (LAN) including TCP/IP, Internet and IP routing;
  • Current windows operating systems, current Microsoft Office Suite and related office software;
  • Installation, maintenance, upgrades, troubleshooting and repair of computers, hardware and peripherals;
  • Active Directory user and password management.

  
  

  Ability to:

  • Follow technical oral and written instructions;
  • Exercise analytical skills in providing fact-based details to support ideas, recommendations and analysis;
  • Reason logically, use a variety of techniques to resolve problems, manage time and resources, concurrently handle multiple assignments and work under strict deadlines;
  • Coordinate, facilitate and guide work with others;
  • Analyze, diagnose and resolve customer problems relating to hardware, software, and applications software;
  • Troubleshoot and perform routine maintenance on computer systems and peripherals;
  • Configure desktop computers and related peripherals;
  • Utilize a variety of systems utilities, methods, and techniques;
  • Effectively and tactfully communicate both orally and in writing with their team and other CSD personnel;
  • Comprehend and prepare documents and forms using a prescribed format and conforming to all rules of punctuation, grammar, diction and style.

  
  PHYSICAL DEMANDS AND WORKING CONDITIONS
  
  

  • Mobility: frequent use of keyboard; frequent sitting at desk or in meetings for long periods of time; occasionally reaching and twisting to reach equipment surrounding desk; occasional walking, standing, bending, stooping, squatting, kneeling, crawling and twisting while performing field work; frequent pushing, pulling or lifting up to fifty (50) pounds;
  • Vision: constant use of overall vision; frequent computer use; occasional color and depth vision;
  • Dexterity: frequent repetitive motion; frequent writing; frequent grasping, holding and reaching; frequent operation of office equipment and tools required to troubleshoot and repair computer equipment and peripherals;
  • Hearing/Talking: frequent hearing and talking in person and on the phone;
  • Emotional/Psychological: frequent decision making and concentration, frequent public and/or coworker contact; occasionally works alone.

  
  

  Typical Working Conditions

  Work is typically performed in an indoor office environment and computer rooms. Occasional work is performed in climate-controlled server rooms; occasional work is performed outside in various types of weather; occasional work is performed in confined spaces. Incumbents are exposed to noise, moisture, dust and vibrations. Work may take place and require travel to and from off-site locations throughout the District.

  THE PROCESS:
  
  Application Review: Applications will be reviewed after the closing date for possession of minimum qualifications and evaluated according to the essential functions of the job and other needs of the position. After the review of all applications has been completed, all applicants will be notified of the status of their application.
  
  Oral Panel Interview - The most qualified candidates from the application review will be invited to participate in an oral panel interview.

  Interviews will be scheduled in person on March 13, 2026.

  
  Conditional Offer Procedures - Candidates selected from the process may receive a conditional offer of employment contingent upon the successful completion of the following:
  
  

  • Background Check : A State of California, Department of Justice criminal background check.
  • Medical Clearance: A clear tuberculosis (TB) and drug screening is required.

  
  Failure to meet these pre-employment requirements will be grounds for withdrawal of the conditional offer of employment.
  
  RIGHT-TO-WORK VERIFICATION
  Documentation verifying the candidate's legal right to work in the United States will be required and shall be presented upon hire.
  
  Please Note: Part-time employment with the District is on an at-will basis meaning the District or the employee may terminate employment at any time with or without cause.
  
  
  ABOUT US
  Cosumnes Community Services District serves an estimated 215,000 south Sacramento County residents in a 157-square-mile area. Its award-winning parks and recreation services –including the operation of more than 100 parks – operate exclusively within the Elk Grove area of the District. The Cosumnes CSD provides fire protection and emergency medical services throughout the District, including the cities of Elk Grove and Galt and unincorporated areas of South Sacramento County.
  
  Our Vision: Be an innovative, inclusive, and intentional, regional leader committed to providing exceptional services that exceed expectations and enhance the quality of life of those we serve.
  
  Our Mission: The Cosumnes CSD is dedicated to enhancing the quality of life of the residents, businesses, visitors, and employees within our diverse community by protecting lives, property, and the environment through superior fire suppression, emergency medical services, fire prevention, and special operations response; and by providing parks and recreation services through well-maintained parks and recreational opportunities for health, wellness, and social interactions.
  
  Our Values:
  
  Safety & Mitigating Risk – We protect District employees, as well as mitigate risk and exposure of the District and public.
  
  Financial Responsibility – We are an accountable, transparent, and stable Agency as we provide quality services through progressive innovations.
  
  High-Quality Workforce – We develop and train a high-quality workforce with emphasis on professionalism, diversity, equity and inclusion, succession planning, competency, and organizational growth.
  
  Service to the Community – We deliver the highest levels of service to the residents, visitors, and businesses within the District.
  
  Diversity, Equity & Access – We ensure diversity, equity, and inclusion in all aspects of District work.
  
  THE PROVISIONS OF THIS ANNOUNCEMENT DO NOT CONSTITUTE A CONTRACT EXPRESSED OR IMPLIED, AND ANY PROVISION CONTAINED IN THIS ANNOUNCEMENT MAY BE MODIFIED OR REVOKED WITHOUT NOTICE.
  
  Cosumnes CSD is an equal opportunity employer. It is our policy to provide equal employment opportunities to qualified individuals without discrimination on the basis of race, color, religious creed, national origin, gender, gender identity or gender expression, sex, sexual orientation, age, disability, medical condition, genetic information, covered veteran/military status, marital status or any other status protected by federal or state law.

• About the company

  Home page to fire and csd activities. Also has employment and park information.

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