• Job Description

  Req#: 41172

  • Top 100 Agency for 2025

  • Best Agencies to Work for in 2024 by the Insurance Journal

  • Big “I” Best Practices Agency in 2023

  • Annual bonus eligibility

  • No weekends required - great work/life balance

  • 3+ weeks of Paid Time Off

  • 8 Paid Company Holidays

  The primary duties of the Insurance Representative are to:

  • Answer incoming phone calls for all offices via Genesys and take messages or redirect as needed for further assistance.

  • Welcome office visitors and maintain active visitor log.

  • Sort and distribute incoming mail, including scanning to Account Managers and/or attaching in Epic as needed, and prepare outgoing mail for USPS/FedEx pick-up.

  • Route incoming faxes, emails, and open Activities in Epic to the appropriate Associate.

  • Act as the office contact for supply ordering through Workday, building and equipment maintenance, conference room availability, etc.

  • Create and maintain an active Associate directory.

  • Support Account Manager administrative needs by assembling proposals, pulling reports and policy documents from carrier websites, issuing Auto ID cards, running MVRs, and other related tasks.

  • Use Activities in Epic to manage outstanding Account Manager/Producer requests.

  • Be familiar with Agency policies and procedures.

  • Perform other clerical and job-related duties as required.

  • Other duties as assigned.

  Minimum Qualifications

  • Required Schedule: Monday through Friday, 7:45am to 4:45pm EST.

  • High school diploma or equivalent; Associate’s degree preferred.

  • 2-4 years of customer service experience, in a professional office environment preferred.

  • Obtain Property & Casualty insurance license within one year of employment with the agency.

  • A superior customer service attitude and approach to business.

  • MS office suite skills (Word, Outlook,).

  • Ability to maintain client confidentiality and be cognizant of time sensitive activities and situations.

  • Reliable and present during scheduled business hours.

  To the qualified candidate, we offer:

  • A competitive hourly rate of $15.00 to $17.00/hour, depending on experience.

  Full time Associates are offered a comprehensive benefits package that includes:

  • Medical, Dental, and Vision plan options
  • Up to 2 weeks Paid parental leave
  • 401k plan with company match up to 7%
  • 2+ weeks of PTO within your first year
  • Paid company holidays
  • Company provided volunteer opportunities + 1 volunteer day per year
  • Free AAA Membership
  • Continual learning reimbursement up to $5,250 per year
  • And MORE! Check out our Benefits Page for more information

  ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

  Job Category:

  Admin - Clerical

• About the company

  AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, and AAA Oklahoma/South Dakota joining, now representing nearly six million members in 13 states and Washington, DC

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