• Job Description

  Req#: 5240533
  
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  Raleigh is... A great place to get your first summer job, enter the workforce right out of high school, begin your professional journey as a new graduate, start a second career or work part-time after retirement.
  
  Raleigh is... Fueled by an impressive mix of education, ingenuity and collaboration, and has become an internationally recognized leader in life science and technology innovation. We’re a 21st century city of innovation focusing on environmental, cultural, and economic sustainability.
  
  Raleigh employees... Welcome growth and diversity through programs that protect and enhance the City’s neighborhoods, natural amenities, history, and cultural and human resources for future generations.

  The City of Raleigh Information Technology Department is seeking a dynamic and tech-savvy individual to join our IT team as an End User Support Intern. This entry-level position provides a unique opportunity for hands-on experience in end user support, IT hardware configuration, and deployment within a fast-paced and collaborative environment. The IT End User Support Intern will work closely with our IT professionals to ensure efficient and effective support for end users and contribute to hardware-related projects.

  This internship opportunity is a paid position available to work approximately between May through August 2026 . Position pay rates are dependent upon education and experience and range from $18 per hour for Undergraduate students and up to $20 per hour for Graduate students. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
  
  

  • Assist in the setup, configuration, and deployment of IT hardware including desktops, laptops, and peripherals
  • Provide first-level technical support to end users, addressing hardware and software issues
  • Collaborate with the IT team to troubleshoot and resolve technical problems reported by end users
  • Install and update software applications on end user devices
  • Conduct hardware and software inventory management
  • Assist in documenting IT processes and troubleshooting procedures
  • Participate in IT projects related to hardware upgrades and technology rollouts
  • Deliver excellent customer service by responding promptly to user inquiries and providing timely resolutions
    

  • Pursuing or recently completed a degree in Information Technology, Computer Science, or a related field
  • Basic understanding of IT hardware components and configurations
  • Strong interest in end user support and troubleshooting
  • Familiarity with Windows and/or Mac operating systems
  • Excellent problem-solving and communication skills
  • Eagerness to learn and adapt to new technologies
  • Ability to work well in a team and independently

  What You Will Gain:
  

  • Experience working in the public sector
  • Hands-on experience in end user support and IT hardware configuration
  • Exposure to a variety of IT projects and challenges
  • Mentorship and guidance from experienced IT professionals
  • Networking opportunities within the IT industry

  ADA and Other Requirements:
  
  Work Environment and Physical Effort:
  Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of forcefrequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body.
  
  Work Environment:
  Work is typically performed in an office or similar indoor environment.
  
  Work Exposures:
  Work in this position does not require frequent environmental exposures. Employees may occasionally be exposed to Individuals who are hostile or irate.

  City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.

• About the company

  Raleigh is the capital of the state of North Carolina and the seat of Wake County in the United States.

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