Remote Jobs
IT HELP DESK MANAGER
What's your preference?
Job Description
- Req#: 20224
Employer Industry: Restaurant Technology
Why consider this job opportunity:
- Salary up to $120,000 per year
- Annual bonus potential
- Comprehensive health benefits and 401k plan with company match
- Meal privileges to enjoy delicious food
- Paid vacation time to recharge and maintain work-life balance
- Opportunity to lead and develop a team while enhancing restaurant operations through technology
What to Expect (Job Responsibilities):
- Supervise, mentor, and develop the IT Help Desk team, ensuring timely support for technology needs
- Establish and enforce SLAs, workflows, and escalation paths for IT incidents and service requests
- Monitor performance metrics and ticket volumes to drive process improvements and proactive support strategies
- Oversee deployment and maintenance of restaurant hardware and manage IT asset inventory
- Collaborate with cross-functional teams to evaluate and deploy new technologies that improve operations
What is Required (Qualifications):
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience
- 4-5 years of IT experience supporting retail or restaurant operations, including 1-2 years in a leadership role
- Strong working knowledge of restaurant systems, preferably TOAST POS & OLO
- Proven experience leading IT support or help desk functions in a multi-location environment
- Excellent leadership, interpersonal, and communication skills
How to Stand Out (Preferred Qualifications):
- Hands-on troubleshooting expertise across hardware, software, network, and cloud applications
- Strong organizational and project management skills with the ability to prioritize competing demands
- Service-first mindset and passion for empowering restaurant teams
#RestaurantTechnology #ITManagement #CareerOpportunity #CompetitivePay #TeamLeadership
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.