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IT HELP DESK MANAGER
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Job Description
- Req#: 20225
Employer Industry: Restaurant Technology Solutions
Why consider this job opportunity:
- Salary up to $120,000 per year
- Annual bonus potential
- Comprehensive health benefits and 401k plan with company match
- Paid vacation to recharge and fuel your best self
- Meal privileges to enjoy food that makes people feel good
- Opportunity to lead a team and implement technology solutions that enhance guest experiences
What to Expect (Job Responsibilities):
- Supervise and develop the IT Help Desk team, ensuring professional support for all technology needs
- Establish and enforce SLAs, workflows, and escalation paths for IT incidents and service requests
- Monitor performance metrics and ticket volumes to drive process improvements
- Oversee deployment and maintenance of restaurant hardware and manage IT asset inventory
- Collaborate with cross-functional teams to evaluate and implement new technologies that improve operations
What is Required (Qualifications):
- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent hands-on experience)
- 4-5 years of IT experience supporting retail or restaurant operations; 1-2 years in a leadership or supervisory capacity
- Strong working knowledge of restaurant systems, preferably TOAST POS & OLO
- Proven experience leading IT support or help desk functions in a multi-location environment
- Excellent leadership, interpersonal, and communication skills
How to Stand Out (Preferred Qualifications):
- Experience with hands-on troubleshooting across hardware, software, network, and cloud applications
- Strong organizational and project management skills with the ability to prioritize competing demands
- Service-first mindset with a passion for empowering restaurant teams
#RestaurantTechnology #ITHelpDesk #LeadershipOpportunity #CompetitiveBenefits #CareerGrowth
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