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IT Help Desk Specialist
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Job Description
- Req#: e316548e-56fc-4543-96e9-8cbbb26bc50a
Employer Industry: Legal Services
Why consider this job opportunity:
- Salary up to $75,000 per year
- Opportunity for career advancement in a rapidly growing law firm
- Flexible remote work option available
- Engaging and fast-paced work environment that rewards innovation and problem-solving
- Chance to make a meaningful impact within the legal industry
- Supportive culture focused on teamwork and continuous improvement
What to Expect (Job Responsibilities):
- Serve as the first point of contact for IT support requests via ticketing system, chat, phone, and email
- Diagnose and resolve hardware, software, and network issues in Windows and Mac environments
- Provide onboarding technical setup for new hires, including accounts, devices, and permissions
- Assist in enforcing IT security policies and maintaining confidentiality of sensitive information
- Maintain accurate documentation of troubleshooting steps and recommend workflow improvements
What is Required (Qualifications):
- Bachelor's degree in IT, Computer Science, or a related field preferred (or equivalent technical experience)
- 1-3 years of IT support or help desk experience, preferably in a legal or multi-location environment
- Strong troubleshooting skills across hardware, software, and networks
- Excellent customer service skills with clear communication abilities
- Ability to work independently and manage multiple priorities while maintaining confidentiality
How to Stand Out (Preferred Qualifications):
- Experience with ticketing systems, remote support tools, and identity/access management platforms
- Familiarity with Salesforce and automation tools like Make.com or n8n
- A genuine drive to learn new tools and concepts and adapt quickly to evolving systems
#LegalServices #ITSupport #CareerGrowth #RemoteWork #Teamwork
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