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IT HELP DESK TECHNICIAN
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Job Description
- Req#: 20228
Employer Industry: Restaurant Group
Why consider this job opportunity:
- Salary up to $60,000 per year
- Annual bonus potential
- Meal privileges to enjoy delicious food
- Comprehensive health benefits and a 401k plan with company match
- Paid vacation to recharge and maintain work-life balance
- Opportunity to work in a fast-paced environment with a focus on technology and guest experience
What to Expect (Job Responsibilities):
- Serve as the primary point of contact for IT support requests from restaurant locations and corporate users
- Log, triage, and prioritize incidents in the ticketing system, tracking to resolution and documenting root causes
- Perform remote diagnostics and in-person support for POS terminals, kitchen displays, and other devices
- Assist with hardware and software rollouts, including staging, configuring, and deploying devices
- Collaborate with network and applications teams to ensure timely resolution of escalated issues
What is Required (Qualifications):
- 1-2 years of IT support/help desk experience, ideally in a restaurant, hospitality, retail, or multi-site environment
- Strong troubleshooting skills with hardware, network, and software issues
- Excellent verbal and written communication skills to explain technical issues to non-technical users
- Ability to manage multiple tickets and prioritize effectively under pressure
- Demonstrated ability to log tickets, track resolutions, and maintain documentation
How to Stand Out (Preferred Qualifications):
- Experience supporting restaurant POS systems, ideally TOAST or similar
- Familiarity with online ordering integrations
- Experience with ticketing systems, remote support tools, Windows OS, and networking
- Ability to identify recurring issues and contribute to procedural improvements
- Associate's or Bachelor's degree in Information Technology, Computer Science, or related field
#RestaurantTechnology #ITSupport #HelpDesk #CareerOpportunity #CompetitiveSalary
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