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Job Description
- Req#: 61125
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Competitive compensation: Our team members earn an extremely competitive wage.
- Comprehensive benefits: Eligible employees can choose from our affordable and robust benefit options, including medical, dental, vision, retirement savings, PTO, and more.
- Access your pay as you earn it through Dayforce wallet, eliminating the wait for your paycheck.
- Opportunity to work in a supportive and collaborative environment.
- Potential for growth and advancement within a large organization.
- Engage in meaningful work by supporting healthcare professionals in providing quality care.
What to Expect (Job Responsibilities):
- Provide phone/email support to employees, utilizing strong troubleshooting skills to assist with technical support.
- Use available resources to independently solve problems and find resolutions for employees.
- Communicate clearly and follow up on incidents to ensure timely resolutions.
- Document incidents thoroughly to prevent rework by support staff.
- Manage work independently while escalating issues to appropriate teams or leadership as necessary.
What is Required (Qualifications):
- 1-2 years of high-volume/fast-paced customer service experience.
- Strong verbal and written communication skills.
- Completion of a 2-year AA degree or higher education.
- Experience with Microsoft Office products.
- Ability to manage work independently and efficiently.
How to Stand Out (Preferred Qualifications):
- General knowledge of common helpdesk practices, IT systems, operating systems, and desktop support.
- Experience with Microsoft Active Directory is strongly preferred.
#HealthcareServices #ITSupport #CustomerService #CareerOpportunity #CompetitivePay
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
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