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Job Description
- Req#: 63783
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Competitive compensation: Our team members earn an extremely competitive wage.
- Comprehensive benefits: Eligible employees can choose from our affordable and robust benefit options, including medical, dental, vision, retirement savings, PTO, and more.
- Dayforce wallet: Access your pay as you earn it, eliminating the wait for your paycheck.
- Opportunity for career advancement and growth within the organization.
- Supportive and collaborative work environment.
What to Expect (Job Responsibilities):
- Provide phone/email support to employees with strong troubleshooting abilities to assist with technical support.
- Use on-hand resources to solve problems independently and find resolutions for employees.
- Provide clear communication and follow up on incidents to ensure that they are resolved.
- Document incidents fully to prevent re-work by support staff.
- Manage work independently, escalating when needed to appropriate teams or leadership.
What is Required (Qualifications):
- 1-2 years of high-volume/fast-paced customer service experience.
- Strong verbal and written communication skills.
- 2-year AA degree or higher education completed.
- Experience with Microsoft Office Products.
How to Stand Out (Preferred Qualifications):
- General knowledge of common helpdesk practices; IT systems, operating systems, and desktop support.
- Experience with Microsoft Active Directory, strongly preferred.
#HealthcareServices #ITSupport #CustomerService #CareerOpportunity #CompetitivePayAbout the company
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