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Job Description
- Req#: 63785
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Competitive compensation with an extremely competitive wage
- Comprehensive benefits package including medical, dental, vision, retirement savings, PTO, and more
- Access to your pay as you earn it through the Dayforce wallet, eliminating the wait for your paycheck
- Opportunity to work in a supportive environment dedicated to exceptional care and support
- Potential for growth and advancement within a large network of skilled nursing communities
What to Expect (Job Responsibilities):
- Provide phone and email support to employees with strong troubleshooting abilities for technical assistance
- Utilize available resources to independently solve problems and find resolutions for employees
- Communicate clearly and follow up on incidents to ensure resolutions are achieved
- Document incidents thoroughly to prevent re-work by support staff
- Manage work independently while escalating issues to appropriate teams or leadership when necessary
What is Required (Qualifications):
- 1-2 years of high-volume/fast-paced customer service experience
- Strong verbal and written communication skills
- Completion of a 2-year AA degree or higher education
- Experience with Microsoft Office products
How to Stand Out (Preferred Qualifications):
- General knowledge of common helpdesk practices, IT systems, operating systems, and desktop support
- Experience with Microsoft Active Directory is strongly preferred
#HealthcareServices #ITSupport #CustomerService #CareerOpportunity #CompetitivePay
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