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Job Description
- Req#: 65955
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Competitive compensation with an extremely competitive wage
- Comprehensive benefits including medical, dental, vision, retirement savings, and PTO
- Access your pay as you earn it with Dayforce wallet, eliminating the wait for your paycheck
- Opportunity to work in a supportive IT & Informatics Department across 50+ locations
- Entry-level position with potential for career growth in the healthcare industry
What to Expect (Job Responsibilities):
- Provide phone/email support to employees, troubleshooting technical issues effectively
- Utilize available resources to solve problems independently and provide resolutions
- Maintain clear communication and follow up on incidents to ensure resolution
- Document incidents thoroughly to prevent re-work by support staff
- Manage work independently, escalating issues when necessary to appropriate teams or leadership
What is Required (Qualifications):
- 1-2 years of high-volume/fast-paced customer service experience
- Strong verbal and written communication skills
- Completed 2-year AA degree or higher education
- Experience with Microsoft Office products
How to Stand Out (Preferred Qualifications):
- General knowledge of common helpdesk practices, IT systems, operating systems, and desktop support
- Experience with Microsoft Active Directory
#HealthcareServices #ITSupport #CustomerService #CareerOpportunity #CompetitivePay
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