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IT Help Desk Technician (Remote)
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Job Description
- Req#: 5066959008
Employer Industry: Health Technology
Why consider this job opportunity:
- Salary range of $24-$28 USD per hour
- Opportunity for career advancement within a growing enterprise health technology company
- Flexible remote work opportunity with hours from 7am ET to 4pm ET
- Collaborative and supportive work environment focused on innovation and solutions
- Chance to contribute to rebuilding trust in healthcare through technology
What to Expect (Job Responsibilities):
- Manage the ticketing system and respond promptly to user requests via various communication channels
- Develop MDM automation for user onboarding and oversee all IT activities related to onboarding and offboarding
- Collaborate with internal teams to identify compliance and IT policy needs, proposing enhancements and deploying solutions
- Write and update documentation for user reference and assist users with access and system issues
- Participate in a Help Desk OnCall schedule, providing support as the team grows
What is Required (Qualifications):
- Minimum of 2 years of experience in a Help Desk role, preferably in a medium or larger company
- Customer-oriented approach to problem resolution
- Experience supporting Mac hardware/OSX in a Help Desk environment
- Familiarity with Jira Service Desk or a similar ticketing system
- Proficiency in the Office 365 suite
How to Stand Out (Preferred Qualifications):
- Experience supporting remote users in a distributed environment
- Strong problem-solving skills and ability to work independently
#HealthTechnology #ITSupport #RemoteWork #CareerGrowth #CustomerService
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