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IT Help Desk Technician- Wausau, WI
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Job Description
- Req#: GVEHLS15DtV6
Employer Industry: Technology Services
Why consider this job opportunity:
- Salary up to $65,000
- Opportunity for career advancement and growth within the organization
- Hybrid work environment offering flexibility of remote work combined with in-office collaboration
- Engaging and dynamic work atmosphere with a focus on client satisfaction
- Chance to work with cutting-edge technology and integrated enterprise applications
- On-call rotation providing diverse challenges and experiences
What to Expect (Job Responsibilities):
- Provide technical support for Microsoft’s full suite of business applications and operating systems
- Troubleshoot and maintain hardware and software for desktops, printers, and mobile devices
- Log client issues accurately in the ticket management system and demonstrate ownership of incoming tickets
- Address time-sensitive issues promptly and effectively communicate solutions
- Assist with on-site client visits as needed for troubleshooting and remediation
What is Required (Qualifications):
- Excellent communication and customer service experience
- Active driver's license and proof of auto insurance
- General knowledge of Microsoft Exchange and Hypervisor technology (Hyper-V and VMware)
- Understanding of networking concepts including DNS, DHCP, and TCP/IP
- Microsoft Server technologies knowledge including Active Directory and Remote Desktop
How to Stand Out (Preferred Qualifications):
- Certification in relevant technologies within six months of being hired
- Experience working with vendors to stabilize customer environments
- Familiarity with logging client issues in a ticket management system
- Ability to manage multiple requests and meet deadlines effectively
- Strong interpersonal skills for effective conflict management and client interactions
#TechnologyServices #CustomerSupport #HybridWork #CareerGrowth #ClientSatisfaction
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