Hampton roads connector partners
IT Support Specialist
This job is now closed
Job Description
- Req#: ITSUP006326
- Diagnose and troubleshoot hardware, software, and network problems.
- Guide users through problem-solving steps and provide technical support to ensure productivity.
- Maintain professionalism and provide timely, accurate customer service.
- Install and configure new hardware, software, operating systems, and peripherals like printers.
- Set up workstations for new employees, including creating user accounts and granting necessary access.
- Assist with the deployment of new applications and systems.
- Perform routine maintenance, such as applying updates and patches, to ensure stability and performance.
- Conduct regular backups to prevent data loss and perform data recovery if needed.
- Monitor systems for potential security threats and ensure network security.
- Train employees on how to use new hardware and software effectively.
- Create and maintain user-friendly documentation, manuals, and knowledge bases.
- Monitor and report on system performance, issues, and resolutions.
- Track IT assets and manage inventory.
- Liaise with vendors and external support providers when necessary.
Respond to user questions and requests for assistance via phone, email, or in person.
Installation and configuration
System maintenance and security
Training and documentation
Other duties
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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