• Job Description

  Req#: 3033644

  The Levy Library is seeking a part-time Access Services Library Assistant who will assist with the daily operations at the circulation services desk. Duties include assisting students, faculty, and staff in person, over the telephone, on chat, and via email by answering directional and basic reference questions, resolving access and account issues, and troubleshooting common problems related to library resources, equipment, and technology. Responsibilities also include creating and updating library accounts; checking in/out library materials; re-shelving materials and maintaining technology, equipment, and library spaces; updating resource records and holdings in the ILS and related databases; and opening/closing the library.

  
  This position is fixed at 22.5 hours per week. It includes two required closing shifts and three daytime shifts, with flexibility to cover opening shifts as needed for staff time off.
  

  Qualifications

  Education Requirements

  • High School diploma or GED.

  Experience Requirements

  • Must be able to work evenings and weekends and some holidays.
  • One (1) year experience in a customer facing role is preferred.
  • Demonstrated strong customer service skills, good listening skills, patience when dealing with patrons.
  • Proficient in Windows operating systems and commonly used productivity software such as Microsoft Excel, Microsoft Office 365, and Adobe products.
  • Demonstrated internet research skills and the ability to direct users to relevant resources and services.
  • Sound judgment about when to respond and when to refer patrons and/or questions to a librarian or supervisor.
  • Ability to interact professionally with students, faculty and staff.
  • Strong written and verbal communication skills, with the ability to draft clear and concise emails, craft effective chat messages, and handle phone conversations professionally and responsively highly preferred.

  Collective bargaining unit: SEIU 1199-MSH

  SEIU 1199 at Mount Sinai Hospital, 876 - Levy Library - ISM, Icahn School of Medicine

  Responsibilities

  • Serves as the first point of contact for library users via email, chat, and phone, providing clear, professional support, and referring inquiries to the appropriate person, division, or department as needed.
  • Provides basic troubleshooting support for patrons using laptops, copiers, scanners, and computers.
  • Receives requests from the library system and searches and processes materials requested.
  • Checks library materials in/out and maintains library accounts.
  • Updates statistics and records on library systems.
  • Re-shelves library materials and equipment.
  • Maintains a clean and orderly space in the library.
  • Performs general maintenance on library equipment, including wiping down equipment and furniture as needed.
  • Opens and/or closes the library; may work the evening and weekends.
  • Performs related duties and responsibilities as assigned/requested by supervisors.
  • Must be able to lift and carry 20 pounds.

• About the company

  The mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.

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