• Job Description

  Req#: 16479
  Overview
  
  
  Manager, Advanced Care
  Position Highlights:
  • Full-Time
  • Monday-Friday; 8am-5pm
  • Location: Downers Grove, IL
  Good enough isn’t for us. Duly Health and Care’s team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work.
  Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning. We invite you to join us, fulfill your purpose and make your mark!
  Holistic benefits designed to help our team members flourish in all aspects of their lives, including:
  • Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.
  • Employer provided life and disability insurance.
  • $5,250 Tuition Reimbursement per year.
  • Immediate 401(k) match.
  • 40 hours paid volunteer time off.
  • A culture committed to community engagement and social impact.
  • Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
  
  Responsibilities
  
  
  Duly’s Value-Based Care organization is dedicated to transforming healthcare delivery by emphasizing quality outcomes, patient-centered decision-making, and proactive care planning. Reporting to the Director, Post-Acute & Advanced Care, the Manager, Advanced Care is responsible for leading and operationalizing advanced care initiatives, with a primary focus on Shared Decision-Making (SDM), care goals planning, and end-of-life alignment across the organization.
  This role provides strategic and operational oversight for large, complex, cross-functional initiatives throughout the full project lifecycle. The Manager, Advanced Care will drive the overall direction, coordination, implementation, execution, and ongoing optimization of multiple concurrent initiatives, ensuring alignment with Value-Based Care strategies, clinical best practices, regulatory standards, and organizational goals. This position plays a critical role in partnering with physicians, specialty teams, care management, and external partners to normalize advanced care conversations, improve patient experience, and support thoughtful utilization management.
  Program & Project Leadership
  • Lead, develop, and manage complex, cross-functional initiatives that support the Shared Decision-Making (SDM) program, advanced care planning, and broader Post-Acute & Advanced Care priorities.
  • Drive the successful delivery of multiple concurrent initiatives, ensuring alignment with Value-Based Care strategy, clinical best practices, and organizational goals.
  • Establish project governance, controls, standards, timelines, and success criteria across initiatives.
  • Own the day-to-day execution of assigned projects, ensuring progress from planning through implementation and optimization.
  • Support the design and rollout of new workflows, pilots, and operational models that improve patient experience, provider support, and care alignment across the continuum.
  Stakeholder Engagement & Communication
  • Communicate clear objectives, expectations, and progress with physicians, clinical leaders, executives, sponsors, and cross-functional partners.
  • Serve as a key liaison between internal teams (Care Management, Specialty, Operations, Analytics) and external partners (e.g., hospice, home health, clinical liaisons).
  • Develop and maintain comprehensive project documentation, including charters, scopes, milestones, deliverables, and implementation plans.
  • Provide regular project status reporting, including timelines, risks, dependencies, and mitigation strategies.
  • Support physician engagement and adoption by partnering on communication strategies, education plans, and feedback loops.
  Execution, Risk Management & Continuous Improvement
  • Identify, manage, and resolve project risks, issues, and interdependencies to ensure timely and effective execution.
  • Ensure initiatives are delivered on time, within scope, and aligned with defined objectives.
  • Develop and execute mitigation plans when initiatives are off track.
  • Support and enhance project methodologies and tools to improve efficiency, scalability, and resource utilization.
  • Partner with analytics and operational leaders to define, track, and refine performance metrics tied to SDM, advanced care planning, post-acute outcomes, and value-based performance.
  
  Qualifications
  
  
  • Bachelor’s degree in management, business, or related field required
  • 3+ years’ previous experience in project management working with multiple departments and stakeholders (healthcare projects preferred)
  • 1+ years Healthcare experience preferred
  • Work efficiently, self-motivated, fast learner and strong work ethic.
  • Strong written and verbal communication skills, including the ability to communicate complex issues to varying audiences and levels
  • Ability to manage in a matrix environment
  • Familiar with project management methodology and techniques and change management
  • Experience in PM methodologies
  • Experience working with vendors
  • Advanced knowledge of Microsoft Office Products (MS Word, MS Excel, MS Visio, MS Power Point, MS One Note, MS Project and D365 )
  • Experience with compiling and following strict budgets
  • Excellent verbal and written communication skills
  • Able to multi-task, prioritize, and manage time effectively
  The compensation for this role includes a base pay range of $116K-$174K, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.
  
  
  • Bachelor’s degree in management, business, or related field required
  • 3+ years’ previous experience in project management working with multiple departments and stakeholders (healthcare projects preferred)
  • 1+ years Healthcare experience preferred
  • Work efficiently, self-motivated, fast learner and strong work ethic.
  • Strong written and verbal communication skills, including the ability to communicate complex issues to varying audiences and levels
  • Ability to manage in a matrix environment
  • Familiar with project management methodology and techniques and change management
  • Experience in PM methodologies
  • Experience working with vendors
  • Advanced knowledge of Microsoft Office Products (MS Word, MS Excel, MS Visio, MS Power Point, MS One Note, MS Project and D365 )
  • Experience with compiling and following strict budgets
  • Excellent verbal and written communication skills
  • Able to multi-task, prioritize, and manage time effectively
  The compensation for this role includes a base pay range of $116K-$174K, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.
  
  
  Duly’s Value-Based Care organization is dedicated to transforming healthcare delivery by emphasizing quality outcomes, patient-centered decision-making, and proactive care planning. Reporting to the Director, Post-Acute & Advanced Care, the Manager, Advanced Care is responsible for leading and operationalizing advanced care initiatives, with a primary focus on Shared Decision-Making (SDM), care goals planning, and end-of-life alignment across the organization.
  This role provides strategic and operational oversight for large, complex, cross-functional initiatives throughout the full project lifecycle. The Manager, Advanced Care will drive the overall direction, coordination, implementation, execution, and ongoing optimization of multiple concurrent initiatives, ensuring alignment with Value-Based Care strategies, clinical best practices, regulatory standards, and organizational goals. This position plays a critical role in partnering with physicians, specialty teams, care management, and external partners to normalize advanced care conversations, improve patient experience, and support thoughtful utilization management.
  Program & Project Leadership
  • Lead, develop, and manage complex, cross-functional initiatives that support the Shared Decision-Making (SDM) program, advanced care planning, and broader Post-Acute & Advanced Care priorities.
  • Drive the successful delivery of multiple concurrent initiatives, ensuring alignment with Value-Based Care strategy, clinical best practices, and organizational goals.
  • Establish project governance, controls, standards, timelines, and success criteria across initiatives.
  • Own the day-to-day execution of assigned projects, ensuring progress from planning through implementation and optimization.
  • Support the design and rollout of new workflows, pilots, and operational models that improve patient experience, provider support, and care alignment across the continuum.
  Stakeholder Engagement & Communication
  • Communicate clear objectives, expectations, and progress with physicians, clinical leaders, executives, sponsors, and cross-functional partners.
  • Serve as a key liaison between internal teams (Care Management, Specialty, Operations, Analytics) and external partners (e.g., hospice, home health, clinical liaisons).
  • Develop and maintain comprehensive project documentation, including charters, scopes, milestones, deliverables, and implementation plans.
  • Provide regular project status reporting, including timelines, risks, dependencies, and mitigation strategies.
  • Support physician engagement and adoption by partnering on communication strategies, education plans, and feedback loops.
  Execution, Risk Management & Continuous Improvement
  • Identify, manage, and resolve project risks, issues, and interdependencies to ensure timely and effective execution.
  • Ensure initiatives are delivered on time, within scope, and aligned with defined objectives.
  • Develop and execute mitigation plans when initiatives are off track.
  • Support and enhance project methodologies and tools to improve efficiency, scalability, and resource utilization.
  • Partner with analytics and operational leaders to define, track, and refine performance metrics tied to SDM, advanced care planning, post-acute outcomes, and value-based performance.

• About the company

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