• Job Description

  Req#: R0016451
  The Manager Banquets will oversee the management and execution of all catering & special events for Palms Casino Resort focusing on day-to-day oversight of banquet operations, financial performance, team member engagement and exceptional guest service.

  Core Job Responsibilities:

  • Create and foster a work environment focused on teamwork, open communication, recognition, fairness and employee satisfaction and retention.
  • Perform daily oversight of all banquet operations, including planning and execution of all catering events.
  • Work with other departments to ensure Catering & Special Events Department maintains all necessary county and city licenses and permits including health and fire code permits.
  • Conduct meetings with Banquet Setup, Kitchen and Production teams to ensure successful execution of all catering & special events.
  • Oversee the successful financial performance of the department by evaluating labor cost, cost of goods, inventory control and proper revenue recording.
  • Establish staffing guidelines for the department to ensure an exceptional customer service experience while maintaining proper labor costs.
  • Responsible for the upkeep, maintenance and repair of all Convention and Special Event venues.
  • Manage, mentor, train and coach hourly team members.
  • Maintain a strong working relationship with vendors, clients and other departments.
  • Perform other job-related duties as requested.

  Qualifications:

  • Candidate must be at least 21 years of age.
  • Alcohol Awareness Card.
  • Food Handler’s Card.
  • Strong organizational skills and ability to function under time constraints.
  • Must have excellent interpersonal skills to deal effectively with all business contacts.
  • Must have ability to plan, organize, and execute multiple projects within established timelines.
  • Must be able to present information in clear, concise terms.
  • Detail oriented and demonstrated problem solving skills.
  • Excellent customer services skills.
  • Professional appearance and demeanor.
  • Ability to communicate effectively in English, in both written and oral forms.
  • Proficiency in the following systems and programs: Excel, Word, Power Point, and Outlook.
  • Collaboration and problem-solving skills.

  Preferred:

  • Bachelor’s degree in a related field or a minimum of five years of previous relevant experience.
  • Proficient in Microsoft Office.
  • Working knowledge of Delphi or other similar catering sales system.
  • Working knowledge of Tripleseat preferred.
  • Food Handler’s Card and ServeSafe Certified or able to obtain during the probationary period.
  • Proof of eligibility to work in the United States.
  • Catering Software and/or CRM Software knowledge a plus.

  Physical Demands:

  • Must have good positive energy to make it through the day.
  • Must be observant and quick to respond to various situations.
  • Must be able to move quickly through work and set the pace in the office and/or venue.
  • Must be able to sit and/or stand for extended periods of time.
  • Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary.
  • Must be able to push and lift up to 10 lbs.
  • Ability to use hands to handle, or feel objects, tools or controls.
  • Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl.
  • Ability to talk, hear, taste, and smell to include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
  • May be exposed to smoke.
  • The noise level in the work environment is usually moderate to loud.

  Equal Opportunity Employer:

  Palms provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

  Palms, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.

  We are committed to making a work environment where the growth and well-being of our team members is the top priority. Join our team today!

• About the company

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