• Job Description

  Req#: 316701

  At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

  We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

  Job Title

  Manager of Volunteers and Employee Services

  Location

  Akron

  Facility

  Akron General Medical Center

  Department

  Volunteers-Cleveland Clinic Akron General

  Job Code

  T98758

  Shift

  Days

  Schedule

  8:00am-5:00am

  Job Summary

  Job Details

  Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treating our patients as family.

  As the Manager of Volunteers and Employee Services, you will direct all volunteer services and oversee 200 volunteers within Akron General, Lodi Hospital, and Green, Stow and Bath Health and Wellness Centers. You will be responsible for oversight over recruiting, training and placing volunteers in the various departments. Maintaining communication with all volunteers as well as the caregivers is essential in your day-to-day work . Using your strong interpersonal and people management skills, you will ensure that both volunteers and patients have a satisf ying experience at Cleveland Clinic.
  

  A caregiver in this position works Monday-Friday from 8:00AM – 5:00PM.

  A caregiver who excels in this role will:

  • Manage the work activities of the Volunteer Department.

  • Recruit, interview, hire, orient and train volunteers.

  • Evaluate performance, provide feedback and make personnel action recommendations (e.g., disciplinary, discharge).

  • Create an environment conducive to a satisfying volunteer experience by facilitating conflict management and resolution as needed and serve as a problem-solving resource for volunteers.

  • Implement a program of patient satisfaction surveys to monitor activities of volunteers, including direct volunteer-patient contact.

  • Provide ongoing recognition of volunteers and volunteer groups via thank you card, birthday card program and illness follow up.

  • Write nomination of volunteers for various department awards as well as community, local and state awards and recognition.

  • Manage all volunteer programs.

  • Provide oversight and coordination of fundraising campaigns and events.

  • Work collaboratively with community to engage in special programs and services such as Eagle Scout projects and United Way Day of Action.

  • Maintain a record keeping system, computer data, sign-in sheets and data reporting forms to meet reporting requirements of funding sources with the help of the Assistant Coordinator of Volunteers and prepare monthly statistics, quarterly and annual reports of volunteer hours of service.

  • Provide updated information on changes in recruitment and training of volunteers and give updated information on changes in policy and procedure for the volunteer department to other branch offices in the organization.

  • Represent the Agency at functions as assigned, maintain membership in appropriate professional organization and serve on appropriate committees of these organizations.

  • Participate in information exchange and volunteer recruitment consultations with the Volunteer Center and provide information for various newsletters when requested .

  • Update policies and procedures for the volunteer department as needed, identify organizational and departmental needs and initiate solutions for improvement.

  • Evaluate outcomes of special events via meetings with staff and volunteers serving in chairperson roles.

  • Compile a monthly volunteer newsletter communicating the needs of the department and any updates on changing policies or/and procedures within the department.

  • Maintain competencies specific to the population served.

  • Complete mandatory education and training in order to maintain organization and department-specific competencies and requirement .

  • Maintain applicable certification/licensure.

  Minimum qualifications for the ideal future caregiver include:

  • Bachelor’s Degree in Business or Healthcare related field

  • Three years of experience as a manager in Healthcare or related discipline OR equivalent combination of experience and education

  • Additional years of experience may offset degree requirement

  • Interpersonal skills in relating to people and the ability to team build

  • Proven people management skills

  • Ability to handle multiple tasks

  • Strong communication , writing and public relation skills

  • Interest in and understanding of home health care and hospice services

  • Patience and the ability to teach people of varying education levels

  Preferred qualifications fo r the ideal future caregiver include:

  • Previous program management for Healthcare, Non-Profit, Social Services or Community Based organizations

  • Fundraising and event planning experience

  Physical Requirements:

  • Typical physical demands include a high degree of dexterity to produce materials on a PC; normal or corrected vision, extensive sitting and frequent walking, occasional lifting or carrying from 5 to 15 pounds.

  Personal Protective Equipment:

  • Follows Standard Precautions using personal protective equipment as required.

  The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

  Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

  Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

  Please review the Equal Employment Opportunity poster.

  Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

• About the company

  PUSHING THE BOUNDARIES OF PERFORMANCE Through the Power of Every One, Cleveland Clinic is ranked as the nation’s No. 2 healthcare system by U.S. News & World Report – the best care for our patients starts with us.

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