• Job Description

  Req#: R-0000158333

  Job Description

  What is the opportunity?

  The Manager, Operations Process Engineering acts as a lead and critical contributor to Technology & Enterprise Operations' (TEO) large transformation programs– to meet our core goals of enhancing enterprise operations. RBC’s TEO Transformation Office is responsible for leading transformation initiatives and enabling accelerated outcomes across our Enterprise Operations Teams (Cash, Payments & Trade, and Finance Shared Services Operations). Our team is specifically accountable for identifying process improvement opportunities and working with cross-functional teams to implement solutions that result in improvements to efficiency, productivity, digitization, and risk reduction. We achieve this through continuous improvement methodologies, problem solving, effective stakeholder engagement, critical thinking and data-insights for compelling story telling.

  What will you do?

  • Lead comprehensive process improvement efforts using best in class tools and frameworks:
    • Process review and mapping
    • Pain point identification and root cause analysis
    • Solution brainstorming, design, and implementation
  • Leverage cutting edge technology and AI solutions to re-imagine our enterprise operations
  • Partner with data teams to identify key metrics, extract data insights, support business case development, and monitor performance
  • Collaborate with Business & Technology partners to ensure successful project execution, including capability deployments (e.g. Gen AI, AI Agents, RPA)
  • Embrace and drive innovation & continuous improvement mindset within the Operations Process Engineering team

  What do you need to succeed?

  Must-have:

  • Bachelor's or Master’s Degree in Industrial Engineering, Business, Innovation, Technology Management or related field
  • 2+ years of experience in process improvement, transformation initiatives, or process mapping
  • Strong communication and collaboration skills with proven ability to facilitate cross-functional meetings
  • Structured problem-solving, curiosity, and critical thinking capabilities
  • Keen interest in leveraging Data and cutting technology and AI solutions to drive insights & optimize operations processes
  • Self-motivation and ability to thrive in dynamic, fast-paced environments
  • Strong PowerPoint presentation skills
  • Basic to Intermediate Proficiency Data Analysis & Visualization

  Nice-to-have:

  • Process improvement certification (in Lean, Six Sigma, or equivalent)
  • Project management certification (PMP, CAPM, or similar)
  • Knowledge of or experience in business analysis or product ownership
  • Interest in and basic understanding of emerging technologies (Generative AI, RPA, Intelligent Automation)
  • Familiarity with Financial Services Operations, especially Cash, Payments & Trade, and Finance Shared Services Operations

  What’s in it for you?

  We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Flexible work/life balance options
  • Opportunities to do challenging work
  • Opportunities to take on progressively greater accountabilities
  • Access to a variety of job opportunities across business and geographies WMUS

  Job Skills

  Adaptability, Agile Methodology, Analytical Thinking, Business Analysis, Business Transformation, Critical Reasoning, Cross-Functional Teamwork, Data Analysis, Decision Making, Lean Six Sigma (LSS), Problem Solving, Process Engineering

  Additional Job Details

  Address:

  180 WELLINGTON ST W:TORONTO

  City:

  Toronto

  Country:

  Canada

  Work hours/week:

  37.5

  Employment Type:

  Full time

  Platform:

  TECHNOLOGY AND OPERATIONS

  Job Type:

  Regular

  Pay Type:

  Salaried

  Posted Date:

  2026-02-09

  Application Deadline:

  2026-02-20

  Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

  Inclusion and Equal Opportunity Employment

  At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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  Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

  RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

• About the company

  Royal Bank of Canada (RBC), is a diversified financial services company. The Company provides personal and commercial banking, wealth management services, insurance, investor services and capital markets products and services on a global basis. The Com...

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