• Job Description

  Req#: 856848600
  The Medical Support Assistant works in the Business Administration Service at the VA Southern Nevada Healthcare System, Las Vegas, NV. The incumbent's work impacts the administrative aspect of patient care, including: access, scheduling/coordinating appointments using advanced clinic access principles, collecting and updating demographic and insurance information, patient processing, and customer service.
  

  Duties

  
  

  The Medical Support Assistant performs duties related to the receipt, intake, and indexing of health and administrative information. In addition to face-to-face interactions with the Veteran(s} and/or Veteran's family, the incumbent will interface with personal computer(PC) applications as well as numerous Vista applications. The MSA works as a member of a collaborative team with other health care members. Important interfaces and collaborations also occur with larger health care system providers including VA and non-VA specialists, hospital, diagnostic and treating facilities, and community-based programs.
  
  These positions are part of an integral team used to carry out the day-to-day administrative operations of the assigned location
  
  .The MSA is responsible for scheduling discharge orders, admission and discharging of patients and answering the operation phone system for the VA. Assignments at this level include but are not limited to: interpreting and verifying provider orders in accordance with VHA national scheduling guidelines, scheduling, cancelling, re-scheduling patients appointments and/or consults, entering no-show information, preparing for clinic visits, monitoring both inpatient and outpatient appointments for areas of responsibilities, daily review of encounters forms are completed by the appropriate clinic staff in order to obtain appropriate workload credit, verifying and updating demographics and insurance information, performing basic eligibility, co-pays and preauthorization requirements for specific coverage. They also encourage and support enrollment/authentication of Veterans in MyHealthy vet Program.
  
  Assignments at the full performance level MSA includes but are not limited to interacting with both internal and external customers.
  
  Incumbent assists with clinic access contingency plans by adjusting appointments times, locations, or dates as well as shift patients to other healthcare providers as conflict with staffing and or coverage occurs.
  
  Incumbent supports patient safety standards by verifying Veteran's identification using two forms of identification; name, full social security number and/or birth date.
  
  Collects, scans, and updates health insurance information and updating information in the Insurance Capture Buffer (ICB) system.
  
  Incumbent is able to communication the VA's mandate to collect insurance information from Veterans, and their families, and other eligible patients. This position obtains medical information from patients, coordinates information and actions related to patient care and service at each interface. This MSA also refers all questions requiring immediate medical attention to appropriate health care team members.
  
  Incumbent logs and keeps track of any information left, lost, or found in the hospital.
  
  The Full Performance Level MSA fully participates in daily team huddles and/or meetings where patient care planning and management occur.
  
  Employee plans and organize work with direct general assistance from the Lead and/or Supervisor as to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments and refers the non-routine and high technical problems to his/her supervisor. the incumbent is responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information form clinicians or the record. The incumbent is responsible for maintaining the confidentiality or information obtained to carry out required duties.
  
  Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information. Otherwise, works independently making decisions based on guidelines, precedents and regulations and performs duties in such manner that only minimal supervisor is required.
  
  Meets the needs of customers while supporting the Medical Center and Service missions. Consistently communicates and treats customers (patients, visitors, volunteers, and all Medical Center staff) in a courteous, tactful, and respectful manner. Provides the customer with consistent information according to established policies and procedures. Handles conflict and problems in dealing with the customer constructively and appropriately.
  
  Work Schedule: TBD
  Telework: Not Available
  Virtual: This is not a virtual position.
  Relocation/Recruitment Incentives: Not Authorized
  Permanent Change of Station (PCS): Not Authorized

  
  

  Requirements

  
  

• About the company

  The United States Department of Veterans Affairs (VA) is a Cabinet-level executive branch department of the federal government charged with integrating life-long healthcare services to eligible military veterans at the 1700 VA medical centers and outpatient clinics located throughout the country.

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