• Job Description

  Req#: A4580-26-0004?language=en&page=168&sort=publicationDateDesc

  Job summary

  Forest Health Care is seeking a friendly, organised, and patient focused Medical Receptionist & Administrative Assistant to join our busy GP practice in Gloucestershire. As the first point of contact for our patients, you will play a vital role in delivering high quality care and ensuring the smooth running of the reception and administrative functions.

  This role is ideal for someone who enjoys working in a fast paced environment, is adaptable, and has excellent customer service skills.

  On a rota basis you will be required to work between the hours of 8.00am and 6.30pm. You will also need to work from our branch surgeries in Ruardean and Westbury-On-Severn.

  Main duties of the job

  • Welcoming and assisting patients at the reception desk
  • Answering telephone calls and managing patient enquiries
  • Booking and amending appointments via the clinical system
  • Supporting GPs, nurses, and the wider clinical team with admin tasks
  • Registering new patients and updating records accurately
  • Scanning, filing, and managing clinical correspondence
  • Maintaining confidentiality in line with GDPR
  • Monitoring patient flow in the waiting area
  • Providing general administrative support

  About us

  Forest Health Care is a friendly and supportive practice serving the Gloucestershire community. With multiple surgery sites and a commitment to patient centred care, we value teamwork, development, and staff wellbeing. Visit our website for more information: https://foresthealthcentre.nhs.uk/

  Details

  Date posted

  16 March 2026

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Full-time, Part-time

  Reference number

  A4580-26-0004

  Job locations

  Cinderford Medical Centre

  Valley Road

  Cinderford

  Gloucestershire

  GL14 2NX

  
  

  Forest Health Care

  High Street

  Ruardean

  Gloucestershire

  GL17 9US

  
  

  Forest Health Care

  Rodley Road

  Westbury-On-Severn

  Gloucestershire

  GL14 1PF

  
  

  Job description

  Job responsibilities

  Key Responsibilities 1. Patient Reception & Front of House Duties

  • Greet patients warmly and professionally at the reception desk.
  • Manage patient check-ins, waiting room flow, and enquiries.
  • Answer incoming calls promptly, signposting patients using care navigation guidelines.
  • Handle distressed or frustrated patients with empathy and professionalism.
  • Maintain confidentiality at all times (in line with GDPR and practice policy).

  2. Appointment & Telephone Management

  • Book, amend, and cancel appointments on the clinical system - SystmOne
  • Support patients with online booking and NHS App queries.
  • Organise follow up appointments as requested by clinicians.
  • Identify urgent clinical need and escalate concerns to the duty doctor/nurse where appropriate.

  3. Administrative Support

  • File, scan, and code correspondence into patient records.
  • Support recall systems (e.g., cervical smears, immunisations, chronic disease reviews).
  • Manage incoming/outgoing mail, emails, and tasks.

  4. Patient Records & Information Management

  • Maintain up to date, accurate electronic patient records.
  • Register new patients and update demographic details.
  • Correct discrepancies in records following practice procedures.
  • Adhere strictly to data protection standards and confidentiality policies.

  5. Teamwork & Communication

  • Work collaboratively with clinicians, reception colleagues, and management.
  • Support colleagues during busy periods by sharing workload fairly.
  • Communicate effectively across the practice using internal systems (tasks, email, messaging).
  • Participate in team meetings and contribute positively to service improvement.

  6. Operational & General Duties

  • Monitor and restock reception and waiting room resources.
  • Follow downtime procedures during IT or system failures.
  • Escalate any patient safety concerns to senior staff immediately.
  • Participate in mandatory training, appraisals, and development activities.
  • Uphold the values of Forest Health Care and represent the practice professionally.

  Job description

  Job responsibilities

  Key Responsibilities 1. Patient Reception & Front of House Duties

  • Greet patients warmly and professionally at the reception desk.
  • Manage patient check-ins, waiting room flow, and enquiries.
  • Answer incoming calls promptly, signposting patients using care navigation guidelines.
  • Handle distressed or frustrated patients with empathy and professionalism.
  • Maintain confidentiality at all times (in line with GDPR and practice policy).

  2. Appointment & Telephone Management

  • Book, amend, and cancel appointments on the clinical system - SystmOne
  • Support patients with online booking and NHS App queries.
  • Organise follow up appointments as requested by clinicians.
  • Identify urgent clinical need and escalate concerns to the duty doctor/nurse where appropriate.

  3. Administrative Support

  • File, scan, and code correspondence into patient records.
  • Support recall systems (e.g., cervical smears, immunisations, chronic disease reviews).
  • Manage incoming/outgoing mail, emails, and tasks.

  4. Patient Records & Information Management

  • Maintain up to date, accurate electronic patient records.
  • Register new patients and update demographic details.
  • Correct discrepancies in records following practice procedures.
  • Adhere strictly to data protection standards and confidentiality policies.

  5. Teamwork & Communication

  • Work collaboratively with clinicians, reception colleagues, and management.
  • Support colleagues during busy periods by sharing workload fairly.
  • Communicate effectively across the practice using internal systems (tasks, email, messaging).
  • Participate in team meetings and contribute positively to service improvement.

  6. Operational & General Duties

  • Monitor and restock reception and waiting room resources.
  • Follow downtime procedures during IT or system failures.
  • Escalate any patient safety concerns to senior staff immediately.
  • Participate in mandatory training, appraisals, and development activities.
  • Uphold the values of Forest Health Care and represent the practice professionally.

  Person Specification

  Qualifications

  Essential

  • GCSE grade A to C in English and Maths (or equivalent)

  Experience

  Essential

  • Reception or customer-facing experience
  • Administrative experience
  • Handling confidential information
  • Communication skills
  • IT skills
  • Work under pressure
  • GDPR/confidentiality understanding
  • Professional and patient focused
  • Reliable and punctual
  • Team player
  • Shows initiative
  • Willingness to train
  • Flexibility for cover

  Desirable

  • Customer service/admin training
  • GP/healthcare experience
  • Use of SystmOne
  • Knowledge of NHS processes

  Person Specification

  Qualifications

  Essential

  • GCSE grade A to C in English and Maths (or equivalent)

  Experience

  Essential

  • Reception or customer-facing experience
  • Administrative experience
  • Handling confidential information
  • Communication skills
  • IT skills
  • Work under pressure
  • GDPR/confidentiality understanding
  • Professional and patient focused
  • Reliable and punctual
  • Team player
  • Shows initiative
  • Willingness to train
  • Flexibility for cover

  Desirable

  • Customer service/admin training
  • GP/healthcare experience
  • Use of SystmOne
  • Knowledge of NHS processes

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Forest Health Care

  Address

  Cinderford Medical Centre

  Valley Road

  Cinderford

  Gloucestershire

  GL14 2NX

  
  

  Employer's website

  https://www.foresthealthcentre.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Forest Health Care

  Address

  Cinderford Medical Centre

  Valley Road

  Cinderford

  Gloucestershire

  GL14 2NX

  
  

  Employer's website

  https://www.foresthealthcentre.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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