• Job Description

  Req#: 123

  MEDICAL RECEPTIONIST

  Kidney Specialists of Minnesota has been providing high-quality care to patients with chronic kidney disease, diabetic kidney disease, and ESRD since 1978. We are looking for a Medical Receptionist to join our Roseville location. Responsible for providing administrative support to KSM staff and assisting patients during clinic appointments, the Medical Receptionist plays a vital role as a member of the KSM Team.
  
  

  JOB PURPOSE

  Provide patients and visitors with exceptional customer service and demonstrate professional behavior by:

  • Possessing an in-depth knowledge of KSM clinic procedures and protocols, electronic medical record documentation, state and federal privacy guidelines, and medical terminology

  • Ensuring patients move through the intake and checkout processes efficiently

  • Working with all staff to make sure quality patient services are provided at the KSM clinic

  • Performing duties as assigned, willingly accepting new and additional assignments, and proactively identifying other tasks that need to be completed

  • Maintaining a positive demeanor and working cooperatively with KSM coworkers and management

  • Float between KSM sites as needed

  JOB DESCRIPTION

  Medical Records Management

  • Scan/upload forms and medical records into EHR and send to appropriate department
  • Update patient demographic and insurance information in Practice Management and EHR systems
  • Document patient interactions in EHR

  Coordinate Patient Visits

  • Schedule patient labs, 24 Urine, 24 BP, and clinic appointments
  • Schedule, cancel, and reschedule patient appointments. Contact patients to confirm upcoming appointments.
  • Manage the wait list and work queues in EMR Epic system by calling and scheduling patients when they are due to return to clinic.

  Manage Daily Clinic Activities

  • Answer and direct multiple telephone lines and take care of the caller’s needs quickly and correctly
  • Accurately entering insurances as well as checking patient eligibility
  • Greet and register patients for appointments.
  • Manage and collect copays and payments due on account at the time of service
  • Maintain reception area and lobby.

  Misc.

  • Travel to other locations as needed based on the needs of the practice
  • Other duties as assigned based on the needs of the practice

• About the company

  Kidney Specialists of Minnesota (KSM) is one of the nation’s largest independent nephrology practices. 23 physicians and 7 advanced practitioners specializing in the care of patients with renal disease, including dialysis and vascular access management...

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