Chevron Federal Credit Union
Member Support Representative
This job is now closed
Job Description
- Req#: MEMBE001785
Employer Industry: Credit Union
Why consider this job opportunity:
- Salary up to $53,251
- Bonus/incentives for all regular employees
- 401(k) with an 8% company contribution
- Medical, dental, and vision insurance for employees and dependents paid at 80%
- Paid time off (PTO) and paid sabbaticals
- Tuition reimbursement and opportunities for personal and professional growth
What to Expect (Job Responsibilities):
- Answer calls and provide information to members and potential members regarding Credit Union membership, products, and services
- Process basic non-cash financial transactions, such as share and loan transfers, loan payments, and check disbursements
- Manage account maintenance transactions, including address changes, wire transfers, and password resets
- Handle internet and mobile banking requests, including password changes and bill payment inquiries
- Document member interactions accurately in the Customer Relationship Management system
What is Required (Qualifications):
- 1 to 2 years of Call Center, Teller, or Retail experience required
- High school diploma, GED, or equivalent
- Ability to write effectively in English using correct spelling and grammar
- Basic math skills, including the ability to compute rates, ratios, and percentages
- Proficient in basic applications in a Windows-based environment, including Outlook, Word, Excel, and Zoom
How to Stand Out (Preferred Qualifications):
- Familiarity with Customer Relationship Management (CRM) systems
- Ability to actively listen and respond with empathy and professionalism
- Experience in a high-volume customer service environment
- Initiative and self-direction in problem-solving and decision-making
- Strong communication skills to effectively engage with members at all levels
#CreditUnion #CustomerService #CareerOpportunity #CompetitivePay #BenefitsPackage
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Chevron Federal Credit Union is a not-for-profit financial institution dedicated to improving the economic conditions of its members.
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