• Job Description

  Req#: R029868

  As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

  Reporting to the Director, Field Service Project Management and Senior Manager, Field Service Project Management, Ciena’s Metro Technicians perform tasks relevant to the addition and removal of optical, DCN, power, etc., equipment on live and non-live networks. You’ll work hands-on with cutting-edge optical and power equipment in live network environments, ensuring seamless service delivery for our customers.

  You’ll be part of a collaborative, high-performance team that values safety, quality, and ownership. This is a role for someone who thrives on travel, solving technical problems, and making a real impact every day.

  The successful candidate must be prepared for considerable overtime.

  This may include working over 50 hours per week, including travel time, depending on project needs and travel itineraries.

  Overtime pay is provided in accordance with federal and state labor laws

  • You will be required to lift 40+ pounds regularly, and should be comfortable with climbing ladders
  • You will install, remove, and test optical, DCN, and power equipment on both live and offline networks
  • You will read and interpret Engineering Design Packages (EDPs), Visio drawings, and Methods of Procedure (MoPs)
  • You will perform fiber work (run, clean, remove patch cords, terminate to FDPs)
  • You will execute DC power cabling and -48DC live system work
  • You will conduct rectifier/PDU installations and removals
  • You will assist with basic testing of hardware and complete all documentation accurately and on time
  • You will ensure job sites are clean, safe, and fully stocked with required materials/tools
  • You will perform on-site audits and quality inspections (including virtual audits)
  • You will be required to safely operate company/rented vehicles and follow all safety and ESD protocols
  • You will need to communicate effectively with site leads, project managers, remote testers, and customers

  The Must-Haves:

  Education: High School Diploma (post-secondary technical training preferred)

  Experience: Previous experience installing network hardware from multiple vendors

  Travel: Ability to travel extensively across the US (up to 100%)

  Technical Skills:

  • Understanding of fiber optics and DC power
  • Comfortable with cabling, racking, and module installation
  • Working knowledge of Microsoft Office

  Soft Skills:

  • Strong time management and communication skills
  • Detail-oriented, safety-conscious, and able to work independently
  • Able to problem-solve and escalate issues when needed

  Pay Range:

  The hourly pay range for this position is $24.08/hr - $38.46/hr.

  Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

  Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.
  
  At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

  Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

  If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

• About the company

  Ciena Corporation is an American telecommunications networking equipment and software services supplier based in Hanover, Maryland.

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