NTT
Technical Specialist - MS - Network (SD-WAN)
This job is now closed
Job Description
- Req#: R-98322
- Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
- Perform necessary checks, apply monitoring tools and respond to alerts
- Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
- Assist in analyzing, assigning, and escalating support calls
- Investigate third line support calls assigned and identify the root cause of incidents and problems
- Report and escalate issues to 3rd party vendors if necessary
- Provide onsite technical support to clients and provide field engineering services to clients
- Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality
- Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
- Proactively identify opportunities for work optimization including opportunities for automation of work
- Strong hands-on experience in SDWAN (preferably VERSA)
- Strong on Nexus Switches (7k and 9k experience)
- Load Balancer (Radware or F5 or Fortigate)
- Good in Routing and Switching
- ISE-TACACS (preferred)
- Firewall experience/Knowledge (preferred)
- Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
Want to be a part of our team?
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.
Provides support to customers/users where the product is highly technical or sophisticated in nature.Working at NTT
The MS Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions .The MS Engineer s responsible for managing tickets of low to high complexity.
Key Roles and Responsibilities:
Knowledge, Skills, and Attributes:
Academic QualificationsWhat will make you a good fit for the role?
SDWAN -VERSA, NAC- ARUBA & Firewall Security
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