Remote Jobs
MSIT Help Desk Tier 1 Specialist
This job is now closed
Job Description
- Req#: 8a7883a89be7cb73019c00f96be8700a
Employer Industry: Food Service Technology
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and support
- Participate in an after-hours/on-call support rotation
- Work in a performance-driven culture that values accountability and teamwork
What to Expect (Job Responsibilities):
- Serve as the first point of contact for in-store users/store owners seeking technical assistance via phone, e-mail, or in person
- Diagnose, research, and resolve tier 1 technical hardware and software issues
- Advise and assist in-store users/store owners on appropriate actions regarding IT products and services
- Direct unresolved issues to the next level of support personnel and escalate urgent situations
- Maintain documentation and manage support requests using a ticketing system
What is Required (Qualifications):
- High school graduate or equivalent experience
- 3-5 years of experience with POS systems or equivalent IT experience
- 2 years of experience supporting Windows Server, Windows Domain, and Windows OS 7/10 Desktops, and MS Office Suite
- Experience working in a support request ticketing system and managing multiple support requests
- Strong customer service skills and ability to communicate effectively
How to Stand Out (Preferred Qualifications):
- Bachelor's degree in Management Information Systems (MIS)
- Understanding of restaurant operations and ability to write SQL queries
- Familiarity with database design and experience supporting IT for retail/multi-site locations
- Working knowledge of PC hardware, network printing, VoIP phone systems, and troubleshooting
- A+ CompTIA and/or N+ CompTIA Technical Certifications are a plus
#FoodService #ITSupport #CustomerService #CareerGrowth #TechnicalSupport
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.