• Job Description

  Req#: B0168-26-0034?language=en&page=34&sort=publicationDateDesc

  Job summary

  Looking for a role that fits around your life while making a real difference?

  Join HUC and become part of a team that ensures patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest receive the care they need--when they need it most. We support 4.5 million people with vital NHS 111 and Out of Hours GP services, 24/7, 365 days a year.

  To get started, you'll need to complete a comprehensive 6-week training program, Monday to Friday, 9am-5pm.

  Main duties of the job

  Your Role:o First Contact: Manage urgent and non-urgent cases, providing essential medical advice.o NHS Pathways Software: Assess patients' conditions and direct them to the appropriate healthcare professional or service.o Advanced Training: Use your advanced listening and probing skills to ensure every patient receives clear advice and is signposted correctly.

  Please note that training is for 6 weeks, 9am-5pm regardless of contracted hours.

  About us

  Why HUC?o Thriving and Growing: Our continued growth means more opportunities for you!o Diverse Roles: As a 111 Call Handler, you'll be the first point of contact, making a real difference in patients' lives.o Skill Development: No previous healthcare is needed for this role. Ambitious? We offer plenty of opportunities to develop your skills and explore new avenues within our organisation. For many this role is a stepping stone into a rewarding career in healthcare.o Community Impact: Be a vital part of your community, providing essential care and support to those in need.o A Team That Becomes a Family: Join a supportive team where colleagues become like family, working together to make a difference.o Free Training: Our comprehensive 6 week, full time training course, will give you all the tools you need to start making a difference. Don't worry, we continue to support you and help develop your skill once you start taking calls

  Details

  Date posted

  17 February 2026

  Pay scheme

  Other

  Salary

  £12.21 to £15.86 an hour Dependent on hours worked. Shift Times are 7am-11am

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  4265-7798812

  Job locations

  Sand Martin House

  Bittern Way

  Peterborough

  PE2 8TY

  
  

  Job description

  Job responsibilities

  For a full job description and full person specification, along with more details about our organisation, please see attached documentation,

  111 Call Handlers may be providing healthcare while working under the direction or supervision of regulated healthcare professionals. In order to do this, the call handler must receive direct instructions from the regulated healthcare professional about how to treat the patient whilst the healthcare is being provided. If this is in place, the call handler will be in regulated activity with children and adults and so an Enhanced DBS check in the child and adult workforce with both Barred Lists checks can be requested.

  Job description

  Job responsibilities

  For a full job description and full person specification, along with more details about our organisation, please see attached documentation,

  111 Call Handlers may be providing healthcare while working under the direction or supervision of regulated healthcare professionals. In order to do this, the call handler must receive direct instructions from the regulated healthcare professional about how to treat the patient whilst the healthcare is being provided. If this is in place, the call handler will be in regulated activity with children and adults and so an Enhanced DBS check in the child and adult workforce with both Barred Lists checks can be requested.

  Person Specification

  Address

  Essential

  • Lives within 60 minute commute
  • Has Customer Service Experience
  • Has the right to work in the UK
  • Can commit to 6 weeks full time training (9am-5pm Monday- Friday)

  Desirable

  • Previous Call Handling Experience

  Person Specification

  Address

  Essential

  • Lives within 60 minute commute
  • Has Customer Service Experience
  • Has the right to work in the UK
  • Can commit to 6 weeks full time training (9am-5pm Monday- Friday)

  Desirable

  • Previous Call Handling Experience

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  HUC

  Address

  Sand Martin House

  Bittern Way

  Peterborough

  PE2 8TY

  
  

  Employer's website

  https://hucweb.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  HUC

  Address

  Sand Martin House

  Bittern Way

  Peterborough

  PE2 8TY

  
  

  Employer's website

  https://hucweb.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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