Dolce & Gabbana
North America Customer Service Coordinator
This job is now closed
Job Description
- Req#: 6956
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Account Administration
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Primary contact for several accounts including Wholesale (Department Stores and Specialty Boutiques), Corporate Retail and Ecommerce.
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Liaise between sales team, buyers and counterparts at Italian HQ
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Ensure timely follow through and problem solving
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Maintain record keeping
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Update and analyze business reports
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Order Management
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Entering and transmitting orders for all brand sales lines
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Train and supervise temps
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Work under deadline
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EDI
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Manage EDI Catalog
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Match EDI orders with initial orders and communicate with buyers
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Maintain records of EDI compliance with customer approvals/waivers
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Shipping
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Analyze daily inbounds and proactively release shipments
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Monitor stock levels
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Run, analyze and distribute shipping reports
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Finance Support
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Process customer invoicing
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Work with accounts receivable to coordinate shipping with payments
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Support research/reversal of chargebacks
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After sales
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Administer the 1-800 line, including repairs/inquiries and follow through up to resolution
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Associate's Degree or higher
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Minimum 3 years of experience in a similar role
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Advanced Excel and Analytical skills are required
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EDI knowledge and experience required
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Exceptional organizational skills, high attention to detail and reliable work ethic
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Efficient communication and reporting skills
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Must be problem solving oriented
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Works well and efficiently in a team and has a proactive attitude
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Has an excellent customer service record
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Must be able to multitask in a high-paced work environment
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Comfortable working extended hours and weekends during busy seasons
Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional career opportunity available for a Customer Service Coordinator. The Customer Service Coordinator will support the CS team in providing outstanding service to Wholesale customers and Retail Stores, E-Commerce, as well as Italian HQ and various internal business areas.
Job Responsibilities:
Job Requirements:
The salary range for this role is $65,000 - $70,000 annually. Additionally, we offer the opportunity to take part in our comprehensive benefits program which includes: medical, dental, vision, life & disability insurances, 401(k) plan, FSA plans, and more. The total compensation amount for a candidate is based on factors including educational background, professional experience, and industry knowledge.
Location: USA - New York - NY
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About the company
2072378 Dolce & Gabbana, also known by initials D&G, is an Italian luxury fashion house founded in 1985 in Legnano by Italian designers Domenico Dolce and Stefano Gabbana.
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