TalentBurst
Operations Data Analyst
This job is now closed
Job Description
- Req#: 26-03796
Title: Operations Data Analyst
Location: REMOTE
Duration: 12 months plus extensions
Duties:
The Fraud & Safety Operations Analytics team is looking for an operations data analyst with a strong delivery record of working with several data sources for identifying, analyzing, visualizing and interpreting trends for solving high priority business problems. In this role, you will support the Fraud & Safety Investigation operations team to drive impactful results for ***, and be involved in the end-to-end project lifecycle right from problem definition to creating dashboards for sharing insights.
You will:
Enable faster turnaround on operational metrics, reporting, and experiment readouts
Strengthen detection, review efficiency, and enforcement visibility
Support high-priority fraud and abuse operations analytics with immediate execution bandwidth
Partner with Ops, Product, and DS to translate findings into actions
Understand where the system is leaking (Entry → Detection → Review → Enforcement → Appeal analysis)
Ensure the support org is running effectively at scale
Connect ops actions to risk outcomes - Fraud Loss and Risk Monitoring
Validate what's working through experimentation and initiative measurement
Governance and metric hygiene - Define, create and visualize metrics / dashboards for problem definition for tracking project success/workstream health
Build strong relationships and trust with stakeholders, keeping them and their teams engaged in the project
Skills:
* 5 years in an ops data analyst or similar role in a high throughput organization
* High proficiency in Advanced SQL developing queries
* Experience building full workflow/funnel metric suits (in Customer Support/Operations a plus)
* Working knowledge and understanding of Forecasting techniques, Experiments, Causation & Correlation, and Statistical models
* Experience with Superset, Tableau, or similar BI platform (e.g. Salesforce) to develop reports and dashboards
* Ability to work independently with stakeholders, write requirements, and solve analytical problems in fast-paced, ambiguous environments
* Able to serve as a liaison between business and technical teams (e.g. AE/DE, Eng) to drive effective, timely solutions, insights to actions, that fulfill both strategic and operational needs
* Able to team effectively with others and build relationships at all levels, both within the team and with stakeholders
Highly Preferred:
* Experience in Operations or Customer Support teams analyticsAbout the company
Founded in 2002, TalentBurst is the national leader staffing supplier to large MSP contingent workforce programs. Through our 4 delivery centers in Boston, San Francisco, Miami and Gurgaon, India we support 90 Fortune 500 customers every week filling I...
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.