• Job Description

  Req#: 10966953
  DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank's managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve their technology performance and allow them to focus on their core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.
  
  DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.
  
  Position Overview
  
  I am seeking an Operations Knowledge Specialist to join our Business Operations (BizOps) team. This role is responsible for owning and maintaining the organization's operational knowledge base, ensuring all processes, onboarding materials, and training documentation are accurate, accessible, and aligned with company standards.
  
  This position plays a critical role in driving operational consistency and efficiency by maintaining high-quality documentation, improving usability, and supporting onboarding and training across Data Center Operations (DCO), Data Center Infrastructure (DCI), and other business units.
  
  The ideal candidate is detail-oriented, process-driven, and skilled at translating complex operational concepts into clear, well-structured, and visually effective documentation within SharePoint.
  
  Key Responsibilities:
  
  Knowledge Base Ownership
  
  Own and manage the organization's knowledge base within SharePoint, establishing it as the single source of truth for operational processes and training materials
  
  Maintain and continuously improve process documentation, procedures, and knowledge articles
  
  Ensure all documentation is clear, consistent, visually effective, and aligned with operational standards
  
  Implement and enforce documentation structure, formatting, and version control
  
  Onboarding & Training Documentation
  
  Develop and maintain onboarding programs and training materials for operations teams
  
  Ensure training content reflects current processes, tools, and expectations
  
  Support "train-the-trainer" initiatives and knowledge transfer across teams
  
  Continuously refine content to improve clarity, usability, and team readiness
  
  Process Maintenance & Continuous Improvement
  
  Review and update existing workflows and documentation to ensure accuracy and relevance
  
  Identify gaps or inconsistencies in processes and partner with stakeholders to resolve them
  
  Maintain a regular review cadence to keep documentation aligned with evolving operational needs
  
  Support initiatives that improve consistency, efficiency, and scalability
  
  Technology & SharePoint Management
  
  Own and manage the SharePoint-based knowledge platform, ensuring content is organized, accessible, and user-friendly
  
  Leverage tools such as Power Automate, Power Apps, and other Microsoft 365 solutions to enhance workflows and usability
  
  Support light automation and workflow improvements to reduce manual effort and improve efficiency
  
  Ensure knowledge tools integrate effectively with existing systems and processes
  
  Cross-Functional Collaboration
  
  Partner with DCO, DCI, Compliance, Engineering, and other teams to gather, validate, and maintain accurate process documentation
  
  Act as a bridge between technical teams and operations to ensure content is practical and easy to understand
  
  Facilitate feedback loops to continuously improve documentation and training materials
  
  Compliance & Operational Alignment
  
  Ensure all documentation aligns with data center operational standards and compliance requirements
  
  Support audit readiness by maintaining accurate, up-to-date, and well-documented processes
  
  Incorporate regulatory, safety, and operational requirements into all documentation
  
  Qualifications:
  
  Required
  
  Strong understanding of data center operations, processes, and compliance requirements
  
  Experience developing and maintaining process documentation or knowledge bases
  
  Ability to translate complex technical processes into clear, user-friendly, and visually effective documentation
  
  Strong organizational skills with high attention to detail and consistency
  
  Proven ability to collaborate across teams and communicate effectively at all levels
  
  Preferred
  
  Experience with Microsoft SharePoint for knowledgebase or content management
  
  Familiarity with Power Automate, Power Apps, or other workflow automation tools
  
  Experience supporting onboarding programs and training development
  
  Knowledge of process improvement methodologies (Lean, Six Sigma, or similar)
  
  Certifications (Recommended)
  
  Experience with or ability to obtain the following certifications is strongly preferred:
  
  Microsoft Certified: Power Platform Functional Consultant Associate
  
  Microsoft Certified: Power Platform App Maker Associate
  
  Key Skills & Attributes
  
  Process-driven mindset with a focus on clarity, consistency, and usability
  
  Strong written and visual communication skills
  
  Ability to simplify complex concepts for a broad audience
  
  Proactive, self-starter with strong ownership mentality
  
  Continuous improvement mindset with a focus on operational excellence
  
  Travel & Work Environment
  
  Remote position with 25-49% travel based on business needs
  
  Availability outside standard business hours as needed

• About the company

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