McKesson
Operations Manager, Patient Services, Specialty Health
This job is now closed
Job Description
- Req#: JR0144215
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $135,900
- Opportunity for annual bonuses or long-term incentive opportunities
- Comprehensive benefits package, promoting health and well-being
- Potential for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a significant impact on healthcare operations
What to Expect (Job Responsibilities):
- Manage daily operations of the contact centers, ensuring service levels and call answer rates are met
- Provide leadership and oversight for teams, including hiring, training, and performance management
- Develop and implement new programs while maintaining compliance with SOPs and quality control parameters
- Interface with IT to ensure proper telephony and database support
- Create and report performance metrics for the contact center and provide ongoing financial and operational reports to management
What is Required (Qualifications):
- Bachelor’s degree in health or behavioral sciences, or equivalent experience
- 6+ years of experience in a contact center environment, particularly in health or case management services
- Proven experience in managing staff, including performance management
- Strong skills in developing and reporting performance metrics
- Excellent oral presentation and interpersonal skills
How to Stand Out (Preferred Qualifications):
- Experience in influencing and motivating staff
- Fluency in French is an asset
- Familiarity with complex service offerings and health-related programs
#HealthcareServices #OperationsManagement #CareerOpportunity #CompetitivePay #LeadershipRole
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
McKesson Corporation is an American company distributing pharmaceuticals and providing health information technology, medical supplies, and care management tools.
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